Sarah Steves
Topeka,KS
Summary
Compassionate Occupational Therapy Assistant Student with experience in client communication and support. Demonstrates strong issue resolution and training capabilities, ensuring operational efficiency and attention to detail. Ready to leverage interpersonal skills and service awareness in delivering patient-centered occupational therapy.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Red Robin International
Topeka, KS
04.2017 - Current
- Greet new customers promptly, start beverage orders, and deliver quick drink service to set a strong first impression.
- Provides attentive service that supports a welcoming dining experience.
- Partner with team members to serve food and beverages efficiently while keeping service organized during busy shifts.
- Update repeat customers on menu changes and new offerings, then suggest additional items to support sales and loyalty.
- Train and recruit top-quality staff, reinforcing service procedures, codes, and required standards to improve team readiness.
- Reconcile cash registers at close, verify totals, and resolve discrepancies quickly using credit card payment processing and cash handling.
Assistant Store Manager
Vanity
Topeka, KS
08.2015 - 03.2017
- Supported daily store operations coordinating employee tasks and implementing visual floor changes.
- Coached store associates through formal and informal feedback to strengthen performance and professional growth.
- Took care of customers by answering questions and resolving concerns promptly.
- Processed credit and debit card payments, handled cash transactions, and returned accurate change at checkout.
- Completed frequent walk-throughs to correct store appearance and professionalism issues.
Team Leader
Cici's Pizza
Topeka, KS
06.2013 - 07.2015
- Earned promotion into leadership for a strong work ethic and reliable customer service while guiding day-to-day team performance.
- Coached team members with constructive feedback and open communication to strengthen performance.
- Built positive employee relationships and used conflict mediation to resolve issues quickly and keep the team aligned.
- Supported customer satisfaction by motivating team members, answering questions, and maintaining a professional, service-focused environment.
- Trained new hires on daily operations, safety procedures, and company policies
Education
Associate of Applied Science - Occupational Therapy
Washburn University of Topeka
Topeka, KS05.2028
Skills
Customer service
Problem resolution
Product organization
Teamwork and professionalism
Reliability
Honest and dependable
Timeline
Bartender/Server
Red Robin International
04.2017 - Current
Assistant Store Manager
Vanity
08.2015 - 03.2017
Team Leader
Cici's Pizza
06.2013 - 07.2015
Associate of Applied Science - Occupational Therapy
Washburn University of Topeka
Education and Training
Currently enrolled in the Occupational Therapy Assistant program at Washburn University and am expected to graduate in 2028. I am also nearing completion of my Bachelor of Health Services Administration.