Sarah Suero
Palm Bay,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
Health First Medical Group
Melbourne , FL
07.2021 - 07.2022
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Provided guidance on proper completion of forms related to registration processes.
- Followed up with insurance companies regarding denials of claims or incorrect reimbursements amounts.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Conducted insurance eligibility verifications to ensure coverage of services provided.
- Provided customer service support by answering phones and responding to inquiries from staff and the public.
- Ensured all forms were completed accurately, including insurance information and other demographic data.
- Monitored account status on a regular basis to identify any follow-up that may be needed.
- Entered data into the computerized registration system to update patient demographics records.
- Verified insurance benefits prior to patient visits to maximize reimbursement potential.
- Verified insurance and collected critical data elements to properly identify and bill patients.
Sales Associate
Ross Dress for Less
Melbourne, FL
01.2017 - 01.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Receptionist
Brevard Vision Care
Melbourne, FL
02.2005 - 11.2008
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Receptionist
Dr. Lac Pham Pediatrics
Winter Park, FL
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Associate of Arts -
Eastern Florida State College
Cocoa, FL12.2015
Skills
- Clinical Education
- Clinical Safety
- Data Gathering
- Eligibility Determination
- Documentation and Reporting
- Multitasking and Prioritization
- Pre-Registration Documentation
- Insurance Verification
- HIPAA Procedures
- Clerical Support
- Bilingual Spanish and English
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Problem-Solving Abilities
Languages
Spanish
Native/ Bilingual
Timeline
Patient Registration Specialist
Health First Medical Group
07.2021 - 07.2022
Sales Associate
Ross Dress for Less
01.2017 - 01.2019
Receptionist
Brevard Vision Care
02.2005 - 11.2008
Receptionist
Dr. Lac Pham Pediatrics
Associate of Arts -
Eastern Florida State College
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