SARAH SYKES
Missouri City,Texas
Summary
Detail-oriented professional with over 10 years of diverse experience in customer service, including hospitality and administrative roles. Recently transitioned from the restaurant industry to focus on academic pursuits. Committed to leveraging years as a photography hobbyist with strong observational skills and a passion for effective communication to achieve exceptional results.
Overview
5
5
years of professional experience
Work History
Server
The Hobbit
08.2024 - 12.2025
- Facilitated staff education and cross-training in POS efficiency, communication, food safety, problem-solving, and bar program operations.
- Delivered exceptional dining experiences by accurately taking orders and ensuring timely service.
Seasonal Personal Assistant / Data Entry Specialist
Pilot Roofing
06.2024 - 01.2025
- Assisted in a large influx of business in response to Hurricane Beryl.
- Established and maintained clear communication channels between project managers, insurance representatives, and clients to support seamless operations.
- Analyzed and refined workflow procedures, resulting in a 20% increase in job handling efficiency at Pilot Roofing.
- Coordinated scheduling and logistics for roofing projects, optimizing resource allocation.
Bartender, Trainer
Nonno's Tavern
06.2023 - 09.2024
- Worked as a server, bartender, and manager, promoting a strong theme of a Chicago-based pizza tavern, the third in the owners' portfolio.
- Cultivated pivotal experience in managing a tip pool program to enhance collaboration and support among front and back of house staff.
- Oversaw fair scheduling of closing shifts and conducted methodical reductions to ensure accurate time clock records and foster employee satisfaction in profit-sharing programs.
Server, Bartender, Trainer
BJ's Brewhouse
03.2021 - 05.2023
- Implemented comprehensive training sessions for staff on upselling strategies, focusing on dietary considerations and communication styles to foster customer satisfaction and nourishment.
- Utilized sales psychology techniques to consistently recommend rotational drinks, securing a top 5 position in sales and tip percentage among 30-40 employees.
Education
750hr Massage Therapy License -
Avalon School of Massage
05.2025
Associate in Arts - English
Western Kentucky Community & Technical College
01.2013
Skills
- Strong work ethic
- Exceptional customer service
- Project management
- Suggestive selling
- Problem-solving
- Client communication
- Superb attention to detail
- Digital photography
- Image composition
Timeline
Server
The Hobbit
08.2024 - 12.2025
Seasonal Personal Assistant / Data Entry Specialist
Pilot Roofing
06.2024 - 01.2025
Bartender, Trainer
Nonno's Tavern
06.2023 - 09.2024
Server, Bartender, Trainer
BJ's Brewhouse
03.2021 - 05.2023
750hr Massage Therapy License -
Avalon School of Massage
Associate in Arts - English
Western Kentucky Community & Technical College