Sarah Tate
West Bloomfield,MI
Summary
Reliable employee at Bergstrom Insurance Agency, excelling in office management and customer service. Skilled in data entry and administrative support, focused on streamlining the environment for the upper level staff.
Overview
25
25
years of professional experience
Work History
Office Manager
Bergstrom Insurance Agency
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained filing system and retrieved files as needed for agents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Mail intake, organizing and labeling. Sympathy card writer.
Cashier
Atchinson Ford Belleville
08.2004 - 10.2005
- Greeted customers entering store and responded promptly to customer.
- Operated dealership point of sale software for cash, check, and credit card transactions with excellent accuracy levels.
Lead Veterinary Assistant
Bloomington Cat Hospital, Dr. David Kestenman
10.2001 - 05.2004
- Safeguarded clinic reputation by maintaining high standards of cleanliness in examination rooms, surgical suites, and kennel areas.
- Developed strong relationships with clients through excellent service delivery leading to higher client retention rates.
- Facilitated successful surgeries by preparing instruments and administering animal preoperative anesthesia and preparation, assisting the doctor, and providing post-operative care for patients.
- Optimized appointment scheduling process resulting in increased daily patient intake without compromising quality of care.
Nature Center Receptionist and Interpretation
Hamilton County Parks and Recreation's Cool Creek Center
10.1999 - 09.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted nature talks with groups of elementary school students, as well as assisted guests with identifying local flora and fauna.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area and nature center clean and neat to give visitors positive first impression.
- Ran gift shop sales and inventory.
- Volunteer coordinator.
- Assisted the naturalist in seasonal exhibit creation and implementation.
Education
English Language And Literature Major, Biology Minor - Secondary Education
Eastern Michigan University
Ypsilanti, MI01.1999
Skills
- Customer Service
- Office Management
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Document Management
- Relationship Building
- Scheduling Coordination
- Documentation and control
- Policy Implementation
Timeline
Office Manager
Bergstrom Insurance Agency
05.2024 - Current
Cashier
Atchinson Ford Belleville
08.2004 - 10.2005
Lead Veterinary Assistant
Bloomington Cat Hospital, Dr. David Kestenman
10.2001 - 05.2004
Nature Center Receptionist and Interpretation
Hamilton County Parks and Recreation's Cool Creek Center
10.1999 - 09.2001
English Language And Literature Major, Biology Minor - Secondary Education
Eastern Michigan University
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