Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
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Sarah Thomson

Sarah Thomson

Martinton,IL

Summary

Dedicated professional with a proven record of generating and building relationships, managing projects, and coaching individuals to success. Skilled in building cross- functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.

Overview

16
16
years of professional experience

Work History

Department Manager

Riverside Healthcare
Kankakee, IL
06.2021 - 03.2023
  • Develop system and process improvements resulting in an increase in revenue of $200k over a 6 month period.
  • Manage and execute a labor optimization project boosting employee productivity while reducing the use of agency staff by 30% and department overturn by 60%.
  • Execute various clerical duties including accounts payable, accounts receivable, staffing and payroll.
  • Provide coaching and support to employees regarding career development and conflict resolution.

Credentialing Specialist

Riverside Healthcare
Kankakee, IL
08.2020 - 06.2021
  • Process physician applications in accordance with DNV regulations including but not limited to primary source verification of education, training, licenses, hospital affiliations, board certifications and malpractice carriers.
  • Maintain credentialing database (MSOW/Verity) assuring accuracy and completeness.
  • Maintain a working knowledge of the Medical Staff bylaws and applicable hospital policies and procedures to ensure medical staff compliance with stated parameters.
  • Assist physicians and medical staff with hospital requests, application concerns and privilege requests.

Department Secretary

Riverside Healthcare
Kankakee, IL
08.2015 - 08.2020
  • Schedule appointments , organize meetings, arrange conference calls, prepare agendas and record minutes.
  • Analyze incoming reports and correspondence presenting them to the director frequently with properly written and oral summaries.
  • Maintain filing systems, numerous databases employee list and information required for CARF certification.
  • Communicate companywide updates to relevant stakeholders.

Mental Health Counselor

Nexus
Onarga, IL
06.2007 - 08.2015
  • Modeled appropriate communication and problem-solving skills in crisis situations involving clients, family or staff.
  • Participated in treatment planning by helping to identify client's problems, needs and strengths.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Instructed new employees on protocols to use when interacting with clients.

Education

Bachelor of Arts - IDSS, Communications

Governors State University
University Park
01.2018

Associate of Arts - Psychology

Kankakee Community College
Kankakee, IL
05.2013

Skills

  • Leadership
  • Adaptability
  • Critical Thinking
  • Customer Relationship Management (CRM)
  • Database Management
  • Training and Delegation
  • Detail Oriented
  • Communication
  • Project Management
  • Payroll and Timekeeping
  • Microsoft Office Suite

Affiliations

  • Tier 1 Leader (2023)
  • Bronze Certified in Simpler Lean process improvement through IBM Watson (2022)
  • Ambassador of Excellence (2014)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even Olympians have coaches and those are the best athletes in the world.
Bob Keown

Timeline

Department Manager

Riverside Healthcare
06.2021 - 03.2023

Credentialing Specialist

Riverside Healthcare
08.2020 - 06.2021

Department Secretary

Riverside Healthcare
08.2015 - 08.2020

Mental Health Counselor

Nexus
06.2007 - 08.2015

Bachelor of Arts - IDSS, Communications

Governors State University

Associate of Arts - Psychology

Kankakee Community College

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Sarah Thomson