Sarah Timmons
Florence,S.C.
Summary
Dedicated customer service professional well-versed in operating multi-line systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication, and problem-solving abilities developed over 5 years of related experience.
Overview
7
7
years of professional experience
Work History
Switchboard Operator
McLeod Regional Medical Center
01.2024 - Current
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Announced important information and emergency notifications over PA system.
Sales Associate
Carters
09.2023 - Current
- Operate cash registers, take payments, and issue receipts
- Direct customers by escorting them to racks and counters
- Organize inventory in the stockroom and on sales floor.
Stockroom Associate
Goodwill
01.2022 - 08.2023
- Sorted, priced, and stocked donations for sale
- Met established production goals
- Maintained clean work environment.
Stockroom Associate (Seasonal)
Belk Department Store
09.2021 - 12.2021
- Unloaded trucks and replenished inventory in store
- Adhered to all safety rules and regulations
- Organized inventory in the stockroom.
Office Assistant
SC Works
09.2020 - 09.2021
- Sorted and distributed communications in a timely manner
- Coordinated with other departments to ensure compliance with established policies
- Organized office and assisted associates in ways that optimized procedures.
Volunteer (Meals on Wheels)
Senior Citizens Association
01.2018 - 08.2020
- Prepared meal site for arrival of participants
- Inventoried supplies
- Sanitized food preparation areas and assisted in assembly of meal components.
Education
Associate In Arts -
Florence Darlington Technical College
Florence, SCHigh School Diploma -
South Florence High School
Florence, SC06.2019
Skills
- Excellent verbal communication skills
- Multitasking
- Problem-Solving
- Active Listening
- Quick-learning
- Multi-Line Phone Systems
Timeline
Switchboard Operator
McLeod Regional Medical Center
01.2024 - Current
Sales Associate
Carters
09.2023 - Current
Stockroom Associate
Goodwill
01.2022 - 08.2023
Stockroom Associate (Seasonal)
Belk Department Store
09.2021 - 12.2021
Office Assistant
SC Works
09.2020 - 09.2021
Volunteer (Meals on Wheels)
Senior Citizens Association
01.2018 - 08.2020
Associate In Arts -
Florence Darlington Technical College
High School Diploma -
South Florence High School
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