Sarah Torgerson
Orem,UT
Summary
I consider myself a resourceful and compassionate woman, with helpful communication, and efficient task completion. I'm skilled in customer relationship management, technical support, and conflict resolution. I excel at communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction. Rather than overwhelming myself with multiple tasks at once, I prefer to handle one task at a time to ensure it is completed as thoroughly and correctly as it needs to be.
Overview
11
11
years of professional experience
Work History
Support Services Representative and ‘Range Rover’
Nu Skin
Provo, UT
03.2016 - 11.2024
- Account management: placing orders, shipping resolutions, technical support, and following up with client questions and concerns.
- Technical Support: troubleshooting customer website and app issues, device issues, and internal systems.
- Assisting with conventions: promoting items, describing product usage, filling in where and when needed, setups and take-downs, and restocking.
- “Range Rover” Position: (Above the average support center agent), coaching agents, mentoring new agents, answering agent questions every day, leading daily meetings, and updating website information. Working with other departments to make sure all information is correct.
- Assisting managers: helping with call-backs, following up with orders, and addressing account errors.
- Social Care: answering questions online through chats, emails, and Facebook posts.
- Worked closely with internal teams such as Fraud Prevention or Risk Management to ensure compliance with applicable rules and regulations.
Cashier
Walmart
Orem, UT
09.2015 - 03.2016
- Cashiering and customer service.
- Cart runner.
- Restocking, assisting other departments.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Followed company security procedures for handling large sums of money.
Cashier and Sales Associate
Gunnies
Orem, UT
05.2014 - 04.2015
- Verified that customers were of legal age to purchase guns, and entered information regarding what the officials for gun purchases approved of.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits, or change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money. Counting the till after the shift.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales. This included changing mannequins, cleaning the boots (Western wear), and changing displays daily or weekly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Daily chores include keeping the store tidy and rotating or changing displays.
- Counting bullets and ensuring the correct amounts were packed.
Deli
Macey’s
Provo, UT
12.2013 - 05.2014
- Cashiering and customer service, taking and preparing special orders.
- Cooking, cleaning, inventory, and assisting in training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
Education
English and Psychology - English, Psychology, generals
Utah Valley University
Orem, UT05.2015
High School Diploma - High school courses, some AP classes
Layton High School
Layton, UT06.2013
Skills
- Editing
- Behavioral and cognitive understanding
- Team collaboration
- Leadership
- Resourcefulness
- Prioritizing
- Computer and typing
- Microsoft Office
- Troubleshooting
- Customer service and account management
- Communication
- Problem solving
- Dispute resolution
- Microsoft office
- Nun chuck
- Bow hunting
- Computer hacking
- Movie quotes :)
Awards
- Graduated High School Summa Cum Laude.
- Earned a medal for high school classes in medical/psychology fields.
Affiliations
- Currently working on 2 novels
- Painting
- Camping, hiking, and fishing
- Basketball and going to the gym
- Reading and videogames
Accomplishments
- Employee of the month 3 times at Nu Skin
References
References available upon request.
Timeline
Support Services Representative and ‘Range Rover’
Nu Skin
03.2016 - 11.2024
Cashier
Walmart
09.2015 - 03.2016
Cashier and Sales Associate
Gunnies
05.2014 - 04.2015
Deli
Macey’s
12.2013 - 05.2014
English and Psychology - English, Psychology, generals
Utah Valley University
High School Diploma - High school courses, some AP classes
Layton High School
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