Sarah Torres
Ben Lomond
Summary
Experienced and detail-oriented professional with background in tow truck dispatching, customer service, and residential/commercial cleaning and housekeeping services. Skilled in handling high-volume communications, prioritizing urgent requests, and maintaining organization in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Dispatch Operations Manager
831Towing
Santa Cruz, CA
01.2021 - 11.2025
- Coordinated dispatch of tow trucks to ensure timely service and customer satisfaction.
- Managed communication between drivers and customers, resolving issues efficiently.
- Utilized GPS and mapping software to optimize routing for tow truck operations.
- using Quickbooks/Gopayment to collect invoice payments.
- Monitored vehicle availability and driver schedules to maintain operational efficiency.
- Collaborated with law enforcement and roadside assistance agencies to facilitate seamless operations.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
- Ensured timely payments from clients by accurately processing invoices and following up on outstanding balances when needed.
- Implemented an effective system to manage high call volumes during emergency situations or severe weather events.
Housekeeper
Christies Cleaners
Santa Cruz, CA
03.2019 - 10.2020
- Executed thorough cleaning of residential and commercial spaces, ensuring high standards of cleanliness.
- Utilized specialized cleaning equipment and solutions to maintain surfaces and fabrics effectively.
- Implemented efficient cleaning schedules, optimizing time management across multiple assignments.
- Trained new staff on cleaning protocols, enhancing team performance and service quality.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
Education
High School Diploma -
Sanhedrin High School
Willits, CA06.2009
Skills
- Customer & emergency Communications
- High-Volume phone Dispatch
- Employee & Shift scheduling
- Crisis management & call prioritization
- Route planning using Maps & Samsara fleet
- coordination with multiple agencies
- professional cleaning and facility upkeep
Languages
English
Timeline
Dispatch Operations Manager
831Towing
01.2021 - 11.2025
Housekeeper
Christies Cleaners
03.2019 - 10.2020
High School Diploma -
Sanhedrin High School