Sarah Townsend

• Oversees daily operations of the showroom, ensuring a clean, organized, and welcoming environment for clients.
• Collaborates with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
• Increases showroom sales by implementing effective visual merchandising and product displays.
• Generates personal sales to meet or exceed established sales goals.
• Develops strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for the showroom.
• Managed custom projects by completing initial quotes, design and sample requests.
• Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
• Created social media content and strategies to help with exposure and sales.

Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.

• Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
• Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
• Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
• Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
• Supervised employees for exceptional store operations, customer retention and positive brand experiences.
• Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
• Maintained quality through training and coaching during daily activities.
• Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
• Planned and assigned workload by delegating tasks and directing team members.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Created a large portion of the company's social media pages and created several novel social media marketing strategies
• Helped with directing and creating content on TikTok, Instagram, and facebook and created online campaigns and videos to drive up monthly sales of over $20,000.
• Hosted live shopping events weekly on Facebook, Instagram and TikTok generating over $30,000/year in revenue.
• Used Shopify to manage all online orders, invoicing, shipments and in store inventory.
• Handled curating all incoming items for sale in the store and online
• Dealt with high volumes of high fashion clothing and accessories for sale online and in store
• Researched knowledge of incoming items and fashionable trends
• Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.

• Received, photographed, cataloged, researched and prepared clothing and accessories for display.
• Enhanced visitor experience by curating innovative and engaging visual displays
• worked closely with customers and accounts
• oversaw daily functions and helped create social media content for the store

• Balanced hotel accounts and resolved discrepancies.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
• Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
• Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
• Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
• Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
• Performed nightly updates to room charges and rates.