Sarah Tresville
Menifee,CA
Summary
Skilled Customer Service Representative and Sales Associate with proven expertise in problem-solving and active listening, honed at companies like Old Navy. Demonstrated ability to enhance customer loyalty through empathetic engagement and efficient issue resolution. Excel in teamwork, collaboration, and Microsoft Outlook, ensuring high levels of customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Unis
10.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Old Navy
05.2015 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Perris High School
Perris, CA06.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Outlook
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Outgoing Personality
Timeline
Customer Service Representative
Unis
10.2021 - 09.2023
Sales Associate
Old Navy
05.2015 - 02.2020
High School Diploma -
Perris High School
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