Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Trogdon

La Mesa,CA

Summary

Performance-driven administrative professional with experience in facilitating support services and office management. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Scripps Healthcare
04.2022 - 07.2024
  • Provided outstanding patient centered service with professionalism while accommodating patients, appointment scheduling and answering phone inquiries.
  • Implemented project management techniques to optimize workflow and productivity of chart prep, ultrasound orders, scanning medical records and sending reports to Ob.
  • Coordinated referral processes smoothly, facilitating seamless transitions between Maternal Fetal Medicine physicians and specialists as needed.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.

Medical Assistant

Pomerado Health (formerly Arch Health)
10.2018 - 09.2020
  • Ensured smooth daily operations by managing timely rooming, charting medical histories and effective communication with physician to provide medical services.
  • Expedited claims processing by accurately entering diagnosis and CPT codes for authorization of services .
  • Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns regarding office visits, lab results and/or status authorizations.

Medical Assistant

Del Mar Integrative Medicine
07.2017 - 09.2018
  • Proficient handling of check-in/out processes including registration, insurance verification and collection of co-pays.
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
  • Prepared clients prior to exam/spa treatments with physician by explaining details of procedures and products being applied using excellent customer service skills.

Medical Assistant

AFC Urgent Care
01.2016 - 06.2017
  • Expedited patient intake while accurately recording information on IPAD using DOCUTAP Patient Portal app in a speedy and efficient manner implementing high quality care.
  • Assisted multiple physicians in accommodating 60-90 patients per day in a fast paced environment.
  • Achieved customer satisfaction with thorough follow up calls between assisting physicians using excellent verbal communication, providing reassurance and responding to inquiries.

Education

BLS For Providers, CPR And AED Certification -

American Heart Association
San Diego, United States
11.2023

Associate of Occupational Studies - Medical Assisting

California College of San Diego
San Diego, United States
04.2011

Skills

  • MS Office proficiency
  • Analytical problem solver
  • Detail-oriented
  • Goal-oriented
  • Customer Service Management
  • Organizational Skills
  • Effective Communication

Timeline

Medical Assistant

Scripps Healthcare
04.2022 - 07.2024

Medical Assistant

Pomerado Health (formerly Arch Health)
10.2018 - 09.2020

Medical Assistant

Del Mar Integrative Medicine
07.2017 - 09.2018

Medical Assistant

AFC Urgent Care
01.2016 - 06.2017

BLS For Providers, CPR And AED Certification -

American Heart Association

Associate of Occupational Studies - Medical Assisting

California College of San Diego

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Sarah Trogdon