Sarah Tully
1923 N Clark St
Summary
Dynamic Server/Supervisor at TGI Fridays, adept in exceptional customer service and cash handling, significantly enhancing guest satisfaction and loyalty. Skilled in resolving complaints and upselling, contributing to sales growth. Demonstrated leadership in training staff and managing shifts, embodying a strong work ethic and team collaboration.
Overview
20
20
years of professional experience
Work History
Server/Supervisor
TGI Fridays
10.2004 - 08.2024
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate Degree - Liberal Arts And Sciences
UW Fox Valley
Menasha, WISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Order accuracy
- Suggestive selling
- Guest relations management
- Food sales and promotion
- Multitasking and organization
- Shift management
- Team player
- Reliable and responsible
Timeline
Server/Supervisor
TGI Fridays
10.2004 - 08.2024
Associate Degree - Liberal Arts And Sciences
UW Fox Valley
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