Sarah Usher
Berea,OH
Summary
Certified pharmacy professional with strong leadership skills and keen focus on team collaboration. Adept at ensuring compliance, managing multiple pharmacy operations, and optimizing workflows to improve efficiency. Known for reliability and effective adaptation to changing needs. Skilled in medication preparation, patient communication, and staff training, consistently achieving high standards and results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
ExactCare Pharmacy
03.2020 - Current
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company protocols for 15+ direct reports
- Promoted a culture of excellence within the pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Developed training materials for staff onboarding, improving knowledge retention and operational efficiency.
- Trained and mentored pharmacy technicians on best practices and operational procedures.
- Established, maintained and managed employees who promoted effective communication with staff, physicians and community organizations to promote high quality patient care, including: long term care facilities, group homes and Cleveland Dialysis Centers
District Trainer
Giant Eagle Pharmacy
08.2016 - 03.2020
- Developed and delivered training sessions for pharmacy staff to enhance product knowledge and customer service skills.
- Collaborated with management to identify training needs and create tailored educational programs.
- Evaluated training effectiveness through feedback surveys and performance assessments, ensuring continuous improvement.
- Mentored new trainers, providing guidance on best practices and instructional techniques.
- Spearheaded initiatives to streamline onboarding processes for new hires, reducing ramp-up time significantly.
Education
Bachelor of Science - Broadcast Journalism
Syracuse University
Syracuse06-2011
Associate of Science - Communication & Media Arts (Radio)
Tompkins Cortland Community College
Dryden06-2009
Skills
- Pharmacy Operations
- Teamwork and collaboration
- Medical terminology
- Employee training
- Staff leadership
- Customer service
Certification
- CPhT - Certified Pharmacy Technician (2020)
Timeline
Pharmacy Technician Supervisor
ExactCare Pharmacy
03.2020 - Current
District Trainer
Giant Eagle Pharmacy
08.2016 - 03.2020
Bachelor of Science - Broadcast Journalism
Syracuse University
Associate of Science - Communication & Media Arts (Radio)
Tompkins Cortland Community College