Sarah Van Osten
Sparks,NV
Summary
Dynamic Pharmacy Coordinator with extensive experience at Renown Regional Medical Center, excelling in medication distribution and workflow optimization. Proven ability to enhance patient adherence through effective communication and problem-solving. Skilled in HIPAA compliance and team leadership, ensuring high-quality service and operational efficiency in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Coordinator
Renown Regional Medical Center
Reno, Nevada
04.2024 - Current
- Coordinated medication distribution processes, achieving timely delivery of essential medications.
- Facilitated communication between healthcare providers and pharmacy staff to enhance collaboration and patient care.
- Streamlined prescription processing workflows to enhance efficiency.
- Collaborated with physicians and pharmacists to improve patient outcomes.
- Supported patient counseling efforts to promote medication adherence.
- Ensured compliance with HIPAA regulations concerning the security of protected health information.
- Reviewed third party payer requirements for prior authorization requests for non-formulary medications.
Inpatient Pharmacy Technician
Northern Nevada Sierra Medical Center
Reno, NV
02.2022 - Current
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored medication stock ordering to optimize inventory levels and reduce waste.
- Ordered medicines daily to replenish stock and maintain inventory levels.
- Restocked automated medication dispensing equipment.
- Maintained drug storage procedures and accurate registries for controlled drugs to ensure compliance and safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Inpatient Pharmacy Technician
Renown
Reno, NV
04.2020 - 02.2022
- Prepared and dispensed medications for inpatient units, ensuring compliance with safety protocols to enhance patient safety.
- Collaborated with healthcare team to optimize patient medication regimens, improving therapeutic outcomes.
- Compounded medications according to established procedures and standards.
- Filled medication orders in accordance with physicians' instructions and departmental policies.
- Trained new pharmacy technicians on procedures and best practices, fostering a knowledgeable and efficient team.
- Followed safety protocols for handling hazardous materials in pharmacy.
- Resolved customer service issues by providing appropriate solutions in a timely manner.
Pharmacy Technician
Hy-Vee Inc.
Mason City, IA
06.2008 - 04.2020
- Executed pharmacy operational activities, prioritizing accuracy and efficiency to support seamless medication dispensing.
- Performed wide range of of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues, including third-party billing discrepancies and customer service inquiries, enhancing overall pharmacy operations.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Assisted customers in-person and over the phone with order placement, system navigation, and item location, improving customer satisfaction.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Processed co-payments and full payments from customers at point of sale.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
Mason City High School
Mason City, IA04-2010
Skills
- Insurance billing
- FDA Drug Safety Guidelines
- Medicare/Medicaid processes
- Insurance Knowledge
- Records Management
- Processing Payments
- Workflow Optimization
- Prior Authorization Reviews
- Team Training
- Assisting Pharmacists
- Team Collaboration
- Team Leadership
- Problem Solving
- HIPAA
- Confidentiality and HIPAA
- Medicare and Medicaid Process
- Interpersonal Skills
- Goal Setting
Certification
- Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Coordinator
Renown Regional Medical Center
04.2024 - Current
Inpatient Pharmacy Technician
Northern Nevada Sierra Medical Center
02.2022 - Current
Inpatient Pharmacy Technician
Renown
04.2020 - 02.2022
Pharmacy Technician
Hy-Vee Inc.
06.2008 - 04.2020
Mason City High School