Sarah Ving
Tucson,AZ
Summary
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Walmart
Tucson, AZ
12.2022 - 11.2025
- Assisted pharmacists in preparing and compounding medications according to established protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Regularly maintained a positive and fun attitude to keep workplace morale up during times of a stressful environment and high customer demands.
- Developed strong relationships with customers to enhance service satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations and up to date CPR and first aide requirements.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer.
- Conducted medication inventory audits to maintain compliance with regulatory standards.
- Processed insurance claims and verified patient eligibility for medication coverage.
- Maintained cleanliness and organization of pharmacy work areas to enhance efficiency.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Monitored medication expiration dates and facilitated product returns as needed.
- Supported prescription refill requests by verifying patient information and medication history.
- Implemented workflow improvements to streamline prescription processing times.
- Engaged in continuous learning to stay updated on pharmaceutical advancements and regulations.
- Participated in team meetings to discuss operational challenges and propose solutions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems..
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
Pharmacy Technician
Walgreens
Tucson, AZ
10.2015 - 12.2022
- Assisted pharmacists in preparing and compounding medications according to established protocols.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Regularly maintained a positive and fun attitude to keep workplace morale up during times of a stressful environment and high customer demands.
- Developed strong relationships with customers to enhance service satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations and up to date CPR and first aide requirements.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Conducted medication inventory audits to maintain compliance with regulatory standards.
- Processed insurance claims and verified patient eligibility for medication coverage.
- Maintained cleanliness and organization of pharmacy work areas to enhance efficiency.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Monitored medication expiration dates and facilitated product returns as needed.
- Supported prescription refill requests by verifying patient information and medication history.
- Implemented workflow improvements to streamline prescription processing times.
- Engaged in continuous learning to stay updated on pharmaceutical advancements and regulations.
- Participated in team meetings to discuss operational challenges and propose solutions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems..
- Organized work areas so that everything was easily accessible when needed.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
Data Entry Pharmacy Technician
APAC Customer Services/Prime Therabeutics
Tucson, AZ
06.2014 - 10.2015
- Performed thorough data entry of medication information into pharmacy software systems while maintaining speed and accuracy to meet quotas
- Ensured compliance with all regulatory requirements related to pharmacy operations.
- Updated patient profiles and medication histories to reflect accurate information.
- Verified prescription data against physician orders to ensure accuracy and compliance.
Assistant Manager
Payless Shoes
Tucson, AZ
06.2009 - 12.2014
- Trained new employees on company policies and customer service protocols.
- Developed and implemented process improvements to enhance store efficiency.
- Led team meetings to foster communication and address operational challenges.
- Collaborated with senior management to align store objectives with company goals.
- Managed inventory levels and ensured stock availability for customers.
- Coached team members on sales techniques to boost overall performance.
- Streamlined daily operations to improve workflow and productivity.
- Monitored sales performance and identified areas for improvement.
- Encouraged a positive team culture through recognition and rewards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
Education
AZSOP License, PTCB Certification - Pharmacy Technician
Tucson College
Tucson, AZ 06.2008 - 03.2009
Compass High School
Tucson, AZSkills
- Medication preparation
- Prescription processing
- Insurance verification
- Inventory management
- Vaccination administration
- Data entry accuracy
- Workflow optimization
- Team collaboration
- Problem solving
- Staff training
- Pharmaceutical calculations
- Confidentiality and HIPAA
- Insurance reconciliation
- Processing payments
- Medicare and medicaid process
Certification
- Current PTCB Certification
- Current AZSOP License
- Immunization Certification
- CPR Certification
References
References available upon request.
Timeline
Pharmacy Technician
Walmart
12.2022 - 11.2025
Pharmacy Technician
Walgreens
10.2015 - 12.2022
Data Entry Pharmacy Technician
APAC Customer Services/Prime Therabeutics
06.2014 - 10.2015
Assistant Manager
Payless Shoes
06.2009 - 12.2014
AZSOP License, PTCB Certification - Pharmacy Technician
Tucson College
06.2008 - 03.2009
Compass High School