SARAH WALL

• Developed and maintained strong relationships with assigned accounts.
• Served as facilitator between customer and other functional areas.
• Supported company profit and service objectives by handling customer orders, inquiries and concerns.
• Made sound business decisions with minimum supervision.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision
• Coordinated LTL freight shipping as needed for customers and feed plants
• Negotiated more favorable rates and delivery times with vendors
• Managed over 50 customer communications per day

• Accurately followed multiple production schedules with strict deadline
• Responsible for layouts and print orders for several print magazines
• Preflight and approved all ad traffic
• Increased communicated between editorial, sales, publishers and printers
• Coordinated and maintained future issues calendar for weekly newspaper
• Diagnosed and corrected issues with advertising materials

● Liaison between publishers and clients to ensure delivery of on-spec print and digital materials while establishing error reductions
● Created work schedules and project management plans organization-wide to maintain efficiency and timeliness
● Approved and matched all content prior to printing
● Preflight and approved all ad traffic
● Assisted VP of Media Operations creating editorial solutions
● Resized ad materials and offer solutions when needed
● Uploaded web & newsletter traffic to Google DFP

• Identified customer needs to achieve service levels that met and exceeded expectations.
• Built and strengthened relationships with new and existing accounts to drive revenue growth
• Provided marketing support with social media monitoring and engagement
• Responsible for metrics tracking and reporting
• Assisted with copywriting and copyediting as needed
• Provided executive support to principles.