Sarah Watkins
Tulsa,OK
Summary
Dynamic service professional with extensive experience in customer-facing roles. Known for resolving guest concerns promptly and efficiently while managing cash transactions. Eager to leverage skills in specimen collection and personalized care to enhance client satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Stillwater, OK
08.2024 - 03.2026
- Resolved guest concerns promptly, enhancing overall satisfaction and loyalty.
- Assisted in menu knowledge and recommendations to enhance guest experience.
- Delivered exceptional customer service in high-pressure dining environment.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Provided services to 300-400 guest daily (not including holidays)
Server/Host/Caterer
RibCrib
Sapulpa, OK
04.2021 - 07.2024
- Assisted in training new staff on menu knowledge and service procedures.
- Managed multiple tables efficiently during peak hours to maintain smooth operations.
- Trained and mentored junior host staff, improving team performance and efficiency.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Managed inventory and procurement of quality ingredients to ensure freshness and availability.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences.
Phlebotomist Contract
Actalent
Tulsa, OK
01.2024 - 04.2024
- Performed venipuncture and capillary collection procedures with precision and adherence to safety protocols.
- Managed patient records and ensured compliance with HIPAA regulations during blood sample processing.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Led initiatives to enhance patient experience, addressing concerns promptly and fostering a supportive environment.
Phlebotomist
Hillcrest Hospital South
Tulsa, OK
06.2023 - 10.2023
- Maintained cleanliness and organization of phlebotomy workstations and equipment.
- Educated patients on the blood draw process to alleviate anxiety and improve experience.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Barista
Buffalo Beverage Company
Sapulpa, OK
08.2022 - 02.2023
- Prepared high-quality coffee beverages adhering to standard recipes and customer preferences
- Operated espresso machines and brewing equipment to ensure consistency and quality
- Managed inventory levels, restocked supplies, and maintained cleanliness of work area
- Implemented efficient workflow processes to improve service times during peak hours
Education
No Degree - Medical Assisting/Phlebotomy
Central Technology Center
Sapulpa05-2023
High School Diploma -
Kellyville High School
Kellyville, OK05-2023
No Degree - Long Term Care/ Home Health
Central Technology Center
Sapulpa, OK05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Extremely personable
- Cash handling
- Venipuncture
- Specimen handling
- Sample and specimen collection
Timeline
Server
Texas Roadhouse
08.2024 - 03.2026
Phlebotomist Contract
Actalent
01.2024 - 04.2024
Phlebotomist
Hillcrest Hospital South
06.2023 - 10.2023
Barista
Buffalo Beverage Company
08.2022 - 02.2023
Server/Host/Caterer
RibCrib
04.2021 - 07.2024
No Degree - Medical Assisting/Phlebotomy
Central Technology Center
High School Diploma -
Kellyville High School
No Degree - Long Term Care/ Home Health
Central Technology Center