Sarah Watson
Napoleonville,LA
Summary
Dynamic sales leader with proven success at AT&T, enhancing customer satisfaction through effective coaching and sales strategies. Skilled in performance analysis and team development, I excel in driving revenue growth and fostering strong relationships. My leadership and problem-solving abilities have consistently improved team productivity and customer engagement.
Overview
11
11
years of professional experience
Work History
Sales Representative/Assistant Manager
AT&T
11.2021 - Current
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Completed store opening and closing procedures by counting drawers and managing security.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened performance by applying excellent program and project leadership skills.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Manager
Watson’s Discount Furniture
01.2018 - 11.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Handled Escalations with problem solving and customer care.
Manager/Bartender Shift Manager
Ava Street Cafe/ Zen Sushi
04.2014 - 12.2017
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Central Catholic
Morgan City, LANo Degree - Bio-Chemistry W/ Business Minor
LSU
Baton Rouge, LASkills
- Performance analysis
- Sales strategy development
- Revenue monitoring
- Team building and development
- Action planning
- Systems and software expertise
- KPI monitoring
- Order management
- Staff management
- Sales expertise
- Documentation skills
- Strong leadership
Timeline
Sales Representative/Assistant Manager
AT&T
11.2021 - Current
Manager
Watson’s Discount Furniture
01.2018 - 11.2021
Manager/Bartender Shift Manager
Ava Street Cafe/ Zen Sushi
04.2014 - 12.2017
Central Catholic
No Degree - Bio-Chemistry W/ Business Minor
LSU
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