Sarah Whittle
Worcester,MA
Summary
Long time professional looking to obtain a position in which a strong dedication to the total development of the organization and a high degree of enthusiasm can be fully utilized. Communicates well with excellent interpersonal and organizational skills. Cooperative and flexible; readily adapt to changing needs and circumstances. Enthusiastic team player who enjoys challenges and performs well under pressure. Interacts effectively with various personalities, cultural backgrounds and age groups.
Overview
15
15
years of professional experience
Work History
Server
Quinns Irish Pub
Worcester , MA
01.2018 - Current
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Medicare Sales Representative
Fallon Health
Worcester , MA
01.2019 - 04.2022
- Participated in promotional events to generate leads by distributing marketing materials and educating attendees on available plans.
- Assisted customers with enrollment processes by completing paperwork, submitting applications and collecting payments.
- Followed up with prospective customers via telephone or email regarding their interest in enrolling in a Medicare plan.
Medicare Sales Business Operations Analyst
Fallon Health
Worcester , MA
01.2018 - 12.2019
- Audit Enrollment Reports, Commission Payments, New Groups & Brokers
- Managing Reports for brokers actively selling
- Provided project management support for the development of new products, services, or processes.
- Maintained up-to-date records of all transactions related to operational activities.
Medicare Sales Coordinator
Fallon Health
Worcester , MA
01.2016 - 12.2018
- Support sales Reps with day to day activities (schedule events, meetings, follow up with prospects)
- Process new Enrollments (direct pay, small and large group)
- Administrative duties (ordering supplies, materials, schedule meetings)
- Handle the budget for the department
- Handle brokers (answer questions, provide information, set up with trainings to sell our product)
Sales Analyst
Fallon Health
Worcester , MA
01.2012 - 12.2016
- Small group new business process (getting rates, setting up business, entering information into Avenue, pulling membership, sending confirmation letter as well as welcome letter)
- Renewals (creating a renewal, making changes to current plans, creating new SHRs, working with underwriting to produce rates for networks such as steward and PPO, also able to make address changes, update contact info change probationary period)
Office Sales Manager
Corporate Benefit Plan
Worcester , MA
01.2010 - 12.2012
- Conduct marketing through the phone and LinkedIn
- Monitor customer preferences to determine focus of sales effort
- Consult with potential customers regarding product needs
- Resolve customer complaints regarding sales and service
- Prepared and maintain client records
- Coordinate staff in a clerical support setting
Education
Bachelor of Science - Business Management
Bay Path University
Longmeadow, MA05-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Customer engagement and support
- Account Management
- Materials Preparation
- Data Entry
- Reporting abilities
- Data Analysis
- Project Management
- Proposal Development
- Positive and professional
References
References upon request
References
References available upon request.
Timeline
Medicare Sales Representative
Fallon Health
01.2019 - 04.2022
Server
Quinns Irish Pub
01.2018 - Current
Medicare Sales Business Operations Analyst
Fallon Health
01.2018 - 12.2019
Medicare Sales Coordinator
Fallon Health
01.2016 - 12.2018
Sales Analyst
Fallon Health
01.2012 - 12.2016
Office Sales Manager
Corporate Benefit Plan
01.2010 - 12.2012
Bachelor of Science - Business Management
Bay Path University
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