Sarah Williams
Manteca,CA
Summary
Accomplished Corporate Operations Manager in the call center industry with 7 years of experience enhancing operational efficiency and financial performance across multiple locations. Expert in organizational development and management, demonstrated through strategic leadership and implementation of data-driven processes. Skilled in corporate communications, achieving significant revenue growth and service level excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Corporate Operations Manager
AnswerNet, Inc
04.2020 - Current
- Oversee and provide strategic direction to 5 locations with a workforce of 100+ employees.
- Implemented data-driven processes that led to improved performance metrics for billing to payroll comparison.
- Implemented business strategies, increasing revenue, and effectively obtaining service level to meet corporate and client goals.
- Reduced financial inconsistencies while assessing and verifying EBITDA, monthly financials, and expense reports.
General Manager
AnswerNet, Inc
10.2017 - Current
- Responsible for all aspects of the call center operations at the local branch.
- Approve staffing schedules to meet expense and service level goals including productivity and achievement of corporate and client service level goals.
- Oversee quality assurance while facilitating employee development and implement processes for efficient operation, providing leadership and guidance to staff.
- Achieve corporate and client goals by maximizing call center performance optimization through report analysis and manage cost center budgets.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Accounts Receivable
Cargill
04.2013 - 08.2017
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
Collection Supervisor
Team Health
06.2009 - 03.2013
- Negotiated payment arrangements with clients experiencing financial difficulties, demonstrating empathy and understanding while maintaining a firm commitment to recovering outstanding debt balances.
- Maintained accurate records of all collections activities for my team, ensuring compliance with regulatory standards and company policies were held by all agents.
- Collaborated with credit analysts to evaluate customer creditworthiness, assisting in the reduction of overall bad debt exposure.
- Conducted regular performance reviews for staff members, identifying areas for improvement and creating action plans to address them.
Education
High School Diploma -
Sierra High School
Manteca, CA05.2006
No Degree - Criminal Justice
San Joaquin Delta College
Stockton, CASkills
- Organizational Development
- Management
- Corporate Communications
- Planning and Implementation
Certification
Typing Certificate 65 WPM
Timeline
Corporate Operations Manager
AnswerNet, Inc
04.2020 - Current
General Manager
AnswerNet, Inc
10.2017 - Current
Accounts Receivable
Cargill
04.2013 - 08.2017
Collection Supervisor
Team Health
06.2009 - 03.2013
High School Diploma -
Sierra High School
No Degree - Criminal Justice
San Joaquin Delta College