Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARAH WILLIAMS

Cleveland Heights

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claims Generalist Associate

Progressive Casualty
03.2023 - Current
  • Manage time and resources to make sound claims adjusting decisions.
  • Investigate and determine insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
  • Interview, collect and document information from customers, agents and witnesses, review police reports, medical information, and other data when appropriate.
  • Make decisions about subrogation referrals.
  • Identify, negotiate and resolve claims including total losses.
  • Identify potential fraud and refer for investigation.
  • Manage claims inventory workload, including claims paperwork, diaries, and communication (hard copy, electronic mail and phone communications); issue payments as appropriate.

Centralized Claims Adjuster

Progressive Casualty
03.2019 - 03.2023
  • Interact with customer to answer questions, obtain information and/or provide support throughout the claims cycle.
  • Investigates and analyzes insurance claims.
  • Interviews and/or corresponds with all involved parties to make and communicate coverage and liability decisions.
  • Documents investigate steps and conclusions.
  • Collaborate with estimator to identify suspects damages and/or unrelated prior damage.

Customer Service Associate

Progressive Casualty
03.2018 - 03.2019
  • Took inbound auto calls for clients needing assistance with their policy, such as vehicle and coverage changes, mailing of documents and ID cards, completed policy reviews to ensure client was accurately rated.
  • Made successful offers to customers exceeding monthly metrics of Rep Aux, PHA, and ask for Renewal.
  • Serves as a mentor to new team members, offering success tips to succeed in meeting expected metrics.

Education

GED -

Remington College
Cleveland, Ohio

Business Management Coursework

Cuyahoga Community College
Cleveland, Ohio

Skills

  • Training Facilitation
  • Claim Station & My Cars
  • Loss mitigation
  • Team Player
  • Total Loss
  • Risk Assessment
  • IAA
  • Strong Effective Communication
  • Motivated
  • Florida License W638510 Property Casualty

Certification

  • Microsoft Office and workplace Skills Certification
  • Cuyahoga Community College, Cleveland, Ohio

Timeline

Claims Generalist Associate

Progressive Casualty
03.2023 - Current

Centralized Claims Adjuster

Progressive Casualty
03.2019 - 03.2023

Customer Service Associate

Progressive Casualty
03.2018 - 03.2019

Business Management Coursework

Cuyahoga Community College

GED -

Remington College