Sarah Williams
shift lead
Toledo,OH
Summary
Dynamic Banquet Captain at Delta Hotels By Marriott with expertise in event coordination and staff training. Proven ability to enhance customer service and uphold food safety compliance, ensuring exceptional guest experiences. Recognized for fostering team collaboration and maintaining high-quality standards, consistently exceeding client expectations during high-pressure events.
Overview
1
1
year of professional experience
3
3
3 Years 7 months clean time
Work History
Banquet Captain
Delta Hotels By Marriott
Toledo, Ohio
11.2024 - Current
- Supervised banquet staff during events to ensure smooth service operations.
- Coordinated setup and breakdown of banquet facilities according to event specifications.
- Communicated with clients to confirm details and address any special requests.
- Monitored food and beverage service to maintain high-quality standards throughout events.
- Assisted in training new staff on service protocols and company policies.
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Developed and maintained positive relationships with vendors and suppliers for event needs.
- Coordinated with food and beverage team on menu selections and serving times.
- Followed safety procedures when handling hazardous materials such as cleaning chemicals.
- Maintained cleanliness and organization of banquet spaces before, during, and after events.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked service stations with ice, napkins and straws.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Participated in ongoing training to enhance job skills and knowledge.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Used clear communication to relay food and drink orders to kitchen staff.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Inspected completed meals against individual orders to verify accuracy.
- Shared thorough knowledge of menu items and cooking methods with customers.
Crew Member
Jersey Mike's Subs
Toledo, Ohio
11.2024 - Current
- Prepared sandwiches and salads according to menu specifications.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers by providing menu information and recommendations.
- Collaborated with team members to ensure timely service during peak hours.
- Stocked supplies and ingredients to support daily operations.
- Followed food safety guidelines to ensure product quality and safety standards.
- Engaged with customers to create a welcoming dining experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Upheld high standards of productivity and quality in operations.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Adhered to health department regulations regarding food handling procedures.
- Presented orders to guests within anticipated service times.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Educated customers on menu items, product ingredients and nutritional values.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
Maumee High
Maumee, OH01-2006
Some College (No Degree) - Psychology
Grand Canyon University
Phoenix, AZSkills
- Event coordination
- Food safety compliance
- Staff training
- Customer service
- Quality control
- Team collaboration
Timeline
Banquet Captain
Delta Hotels By Marriott
11.2024 - Current
Crew Member
Jersey Mike's Subs
11.2024 - Current
High School Diploma -
Maumee High
Some College (No Degree) - Psychology
Grand Canyon University