Sarah Williams
Layton
Summary
Results-driven management professional with a strong background in leadership and operational oversight. Proven track record of driving success and consistently achieving goals through collaborative team efforts. An adaptable and strategic problem-solver who excels in process improvement, conflict resolution, and fostering a positive work environment. Known for effective communication and delivering high-quality outcomes in dynamic settings.
Overview
6
6
years of professional experience
Work History
Assistant Manager
CTA Community Supports
West Jordan, UT
02.2022 - 05.2026
- Supported daily operations by coordinating staff schedules and managing workflow efficiency.
- Assisted in developing training materials to enhance team performance and service quality.
- Monitored client feedback to identify areas for service improvement and implement solutions.
- Collaborated with team members to streamline processes, ensuring consistent adherence to protocols.
- Led team meetings to discuss strategic goals, fostering a collaborative environment among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Self Storage Manager
Storage Etc
North Salt Lake, UT
03.2020 - 02.2022
- Managed daily operations of self-storage facility, ensuring optimal customer service and satisfaction.
- Oversaw inventory control, maintaining accurate records of storage unit availability and pricing.
- Implemented marketing strategies to increase occupancy rates and promote special offers.
- Trained and supervised staff on safety protocols and operational procedures for efficiency.
- Developed and maintained positive relationships with customers, addressing inquiries and resolving issues promptly.
- Conducted regular inspections of facilities to ensure cleanliness and security compliance standards.
- Analyzed financial reports to identify trends, improve profitability, and reduce operational costs.
- Led initiatives to enhance customer experience through improved service offerings and facility upgrades.
- Regularly updated facility pricing structures based on market trends and competitive analysis findings.
- Organized promotional events to increase public awareness of the self-storage facility''s offerings.
- Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
- Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
- Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
- Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages.
- Trained new employees on company policies, procedures, and best practices for consistent service delivery.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
- Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Exploration Specialist
CTA Community Supports
West Jordan, UT
02.2022 - 05.2026
- Assisted clients in navigating community resources and support services.
- Developed individualized service plans to address specific client needs.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Conducted assessments to identify client strengths and areas for improvement.
- Facilitated workshops and training sessions on community engagement strategies.
- Maintained accurate documentation of client interactions and progress reports.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Education
CNA/ Nursing
Centralia Community College
CentraliaSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Staff supervision
- Goal setting
Timeline
Assistant Manager
CTA Community Supports
02.2022 - 05.2026
Exploration Specialist
CTA Community Supports
02.2022 - 05.2026
Self Storage Manager
Storage Etc
03.2020 - 02.2022
CNA/ Nursing
Centralia Community College