Summary
Overview
Work History
Education
Skills
Timeline
Sarah Woods

Sarah Woods

Rochelle,VA

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. I'm ready to invest in my next professional adventure with enthusiasm and positive energy!

Overview

23
23
years of professional experience

Work History

Associate Product Manager

Evergreen Enterprises
06.2021 - Current
  • Apply professional knowledge of merchandising principles in order to meet sales, gross margin, and contribution objectives
  • Assist the Product Manager with the sourcing, development, selection, assortment planning and negotiation of product including pricing, terms, MOQ, etc. to maximize profitability
  • International and domestic travel to shows, warehouses
  • Ordering, tracking and delivery of samples with follow-up on all associated paperwork
  • Communicate and develop strong relationships with vendors to negotiate and confirm pricing, packaging, delivery, terms and advertising, preparing and executing vendor paperwork.
  • Assist with development of new and exclusive products
  • Ensure the organization and completion of testing new products.
  • Assist in the collection and review of product specifications, catalog design, layout, photography and copywriting as part of the proofing process
  • Manage, train and direct the Merchandising assistant
  • Develop and manage 3rd party product for Amazon/Wayfair
  • Analyze user behavior data to identify patterns that informed future feature developments or enhancements
  • Monitore industry trends and competitor activities, making strategic recommendations based on findings.
  • Optimize user experience by incorporating customer feedback into product improvements
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits
  • Continually maintained and improved company's reputation and positive image in markets served
  • Enhance product development by conducting thorough market research and competitive analysis
  • Mentor junior team members in product management best practices while contributing to a positive corporate culture
  • Conduct regular product performance reviews, identifying areas for improvement and implementing solutions accordingly
  • Facilitate successful product launches through close coordination with marketing, sales, engineering, and support teams
  • Manage vendor relationships to ensure timely delivery of high-quality components and materials
  • Evaluated risks associated with new products or features, taking necessary precautions to mitigate potential issues before launch

Assistant Product Manager

Evergreen Enterprises
07.2016 - 06.2021
  • Streamlined internal processes for improved efficiency in product development and launch
  • Led cross-departmental collaboration efforts in support of efficient project execution, ensuring timely delivery of quality products
  • Contributed to the development of training programs for both internal staff and external partners, promoting a thorough understanding of product functionality
  • Enhanced product performance by conducting thorough market research and competitor analysis
  • Supported sales teams with training materials and presentations, boosting their knowledge of product offerings and enhancing their ability to sell effectively
  • Evaluated customer satisfaction levels through surveys and other feedback tools, implementing necessary changes based on findings
  • Ordering, tracking and delivery of samples with follow-up on all associated paperwork
  • Communicate and develop strong relationships with vendors to negotiate and confirm pricing, packaging, delivery, terms and advertising, preparing and executing vendor paperwork
  • Assist in product turnover process

Product Specialist

Evergreen Enterprises
10.2013 - 07.2016
  • Assisted with demonstrations for products to showcase functionality
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line
  • Trained and provided coaching to hundreds of junior representatives
  • Boosted customer retention by providing exceptional product support and addressing user concerns
  • Continually expanded knowledge of product line
  • Logged phone numbers and email addresses to contact customers for follow-ups
  • Researched product's technical specifications and accurately communicated information
  • Collaborated with cross-functional teams to streamline product development processes
  • Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customer
  • Effectively resolved any potential issues or roadblocks during the development process by maintaining clear communication channels among all relevant departments

Teller Supervisor

BB&T Bank
06.2007 - 09.2013
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures
  • Counted cash drawers and made bank deposits
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
  • Counted cash drawers and made bank deposits
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications
  • Collaborated with management to establish branch goals, developing strategies to achieve them
  • Promoted bank's products and services by consistently cross-selling to customers
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures
  • Coordinated with other departments to address complex customer issues, resulting in timely resolution
  • Increased team productivity with regular coaching and performance feedback sessions
  • Boosted overall branch performance by developing strong relationships with customers and providing personalized service
  • Fostered a positive work environment by promoting open communication and collaboration among team members
  • Trained new hires on customer service policies and procedures

Sales & Service Representative

Plow & Hearth
10.2001 - 04.2007
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions
  • Answered in-depth questions about company offerings, service policies and benefits of each plan
  • Employed consultative techniques, using probing questions to overcome objections and close sales

Education

Germanna Community College, Locust Dale, VA

High School Diploma -

Madison County High School, Madison, VA
06.2003

Skills

  • Data-driven decision-making
  • Domestic and International travel
  • Teamwork and Collaboration
  • Product Development
  • Prioritization, Execution, and Strategic planning
  • Goal Setting and Achievement
  • Effective Organization
  • Customer Engagement
  • Workflow Optimization
  • Honest and Dependable

Timeline

Associate Product Manager - Evergreen Enterprises
06.2021 - Current
Assistant Product Manager - Evergreen Enterprises
07.2016 - 06.2021
Product Specialist - Evergreen Enterprises
10.2013 - 07.2016
Teller Supervisor - BB&T Bank
06.2007 - 09.2013
Sales & Service Representative - Plow & Hearth
10.2001 - 04.2007
Germanna Community College - ,
Madison County High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Sarah Woods