Sarah Wooten
Dallas,NC
Summary
Dynamic professional with extensive experience in retail operations at Linebergers Farm, excelling in customer service and team leadership. Proven track record in staff training and inventory management, enhancing product displays and driving sales. Skilled in decision-making and conflict resolution, consistently improving customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Linebergers Farm
03.2017 - Current
- Assisted in daily operations, ensuring smooth workflow and adherence to quality standards.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Supported inventory management by tracking stock levels and coordinating reorders.
- Implemented training sessions for new staff on operational procedures and safety protocols.
- Monitored employee performance, providing feedback to improve efficiency and teamwork.
- Analyzed sales data to identify trends, informing decision-making for product offerings.
- Led initiatives to improve product displays, enhancing overall customer experience in-store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bakery Manager
Linebergers Farm
03.2017 - Current
- Oversaw daily bakery operations, ensuring product quality and compliance with safety standards.
- Trained and mentored staff on baking techniques and equipment usage.
- Developed new recipes to enhance product variety and customer satisfaction.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Analyzed sales trends to adjust production schedules and meet customer demand effectively.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Delivery Driver
Domino's Pizza
01.2015 - 11.2017
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated efficiently using GPS systems to optimize delivery routes and reduce wait times.
- Maintained vehicle cleanliness and operational readiness through regular inspections and basic maintenance.
- Assisted in training new drivers on delivery protocols and safety procedures for enhanced team performance.
- Managed cash transactions accurately, ensuring proper handling of payments and receipts during deliveries.
- Communicated effectively with customers regarding order status, addressing inquiries and resolving issues swiftly.
- Provided feedback to management on potential improvements in delivery practices and customer service experiences.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Wait Staff Member
Pizza Hut
11.2014 - 08.2016
- Provided exceptional customer service in fast-paced environment.
- Efficiently took and processed food orders using point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Assisted in training new staff on customer service protocols and menu items.
- Contributed to team goals by participating in staff meetings and sharing feedback on operations.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
Office Assistant
Southern Switchgear Services Inc.
06.2011 - 09.2015
- Coordinated office activities to enhance operational efficiency and support team objectives.
- Managed scheduling for meetings, ensuring optimal use of resources and time.
- Processed incoming communications, directing inquiries to appropriate departments for timely resolution.
- Developed and maintained filing systems, improving document retrieval processes and organization.
Education
High School Diploma -
Highland School of Technology
Gastonia, NC06.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Sales reporting
- Budgeting and finance
- Financial management
- Google drive
- Coaching and mentoring
- Microsoft office expertise
- Closing oversight
- Computer skills
Timeline
Assistant Manager
Linebergers Farm
03.2017 - Current
Bakery Manager
Linebergers Farm
03.2017 - Current
Delivery Driver
Domino's Pizza
01.2015 - 11.2017
Wait Staff Member
Pizza Hut
11.2014 - 08.2016
Office Assistant
Southern Switchgear Services Inc.
06.2011 - 09.2015
High School Diploma -
Highland School of Technology