Sarah Wright
Anchorage
Summary
Skilled Assistant Cafe Manager with background in overseeing daily operations of cafe establishments. Experience includes staff training, inventory management, and customer service. Strengths include strong leadership skills, efficiency in problem-solving and an ability to ensure high-quality food and beverage services. Past roles have demonstrated positive impact on overall customer satisfaction and business profitability through effective management strategies.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Black Cup Cafe
Anchorage
11.2023 - Current
- Mediated conflicts between employees, and facilitated effective resolutions to disputes.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Supported the highest standards of conduct and service to support the company's reputation.
- Managed the cash register and processed transactions with accuracy and integrity.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Created complex, hand-crafted beverages based on customer preferences.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Planned and led team meetings to review business results, and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated work to staff, setting priorities, and goals.
- Supervised daily operations, including scheduling shifts and assigning duties.
Key Holder Temp Manager
Ulta Beauty
Anchorage
02.2022 - 04.2022
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Provided customer service including cashiering, merchandising and restocking shelves.
Lead Cashier
Ulta Beauty
Anchorage
08.2021 - 02.2022
- Helped with purchases and signed customers up for rewards program.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
- Resolved discrepancies between sales floor and register information quickly.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
High School Diploma -
Crossroads/Benny Bensen
Anchorage, AKSkills
- Customer service
- Employee training
- Inventory management
- Conflict resolution
- Team leadership
- Product knowledge
- Communication skills
- Time management
- Problem solving
- Cash handling
References
- Harrison Mann (907) 382-8237
- Autumn Miller (907) 538-6379
- Lia Hernandez (907) 691-5752
Timeline
Assistant Manager
Black Cup Cafe
11.2023 - Current
Key Holder Temp Manager
Ulta Beauty
02.2022 - 04.2022
Lead Cashier
Ulta Beauty
08.2021 - 02.2022
High School Diploma -
Crossroads/Benny Bensen