Sarah Yoder

• Assisted Chief Deputy and Tax Assessor-Collector with daily operations over Texas Department of Motor Vehicles with county of 400,000 residents while maintaining staff supervision of twenty-three clerks over four locations.
• Money management and cash verification for deposits, cash drawers, and change requests.
• Verified completeness of paperwork and funds for daily transactions and voids cutting down on office funds overage by 90% with a two-step verification on all voids.
• Conducted audits to assess interaction quality and accuracy of customer service success. Decreased customer wait times by 50%.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Analyzed monthly office fraud and inventory reports cutting down on office inventory waste by 75%.
• Improved officer morale by promoting open communication channels and addressing concerns in a timely manner.
• Calendar management for requested time off and verified accuracy of time sheets in Kronos for payroll.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Accomplishments:

• Promoted to Assistant Chief Deputy after three months of service.
• Received two exceptional State audit reviews for 2023 and 2024.
• Fully cross-trained 23 staff employees in which most had no knowledge of TxDMV guidelines and statues.
• Wrote office procedures and DMV guides that assisted other Counties for staff training.

• Assisted the Assistant Chief Deputy and Tax Assessor-Collector with daily operations at the Texas Department of Motor Vehicles for a county of 55,000 residents, while efficiently managing a substation two to five days a week.
• Collaborated with colleagues on cross-training initiatives, increasing overall efficiency within the office.
• Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information for customers medical placards, registrations, and title transfers.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
• Improved communication with the community through regular updates on state programs and initiatives.

Accomplishments:

• Assisted the Assistant Chief Deputy with balancing duties, reports, and delegating sales tax money on multiple leaves of absences.
• Overseen and directed the new NMVTIS program in 2015-2022 for our office branch.
• Wrote multiple help and shortcut guides cutting down on customer wait time by 25%.