Sarah Zahralban
Bayport
Summary
Dedicated office manager with proven skills in customer service, attention to detail, and organizational efficiency. Committed to enhancing client satisfaction and streamlining office operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Summit Structural Builders
Holbrook, NY
01.2024 - 04.2026
- Developed and maintained filing systems for improved document retrieval.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Communicated with clients daily via emails, telephone, texting and social media.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
- Organized and updated databases, records and other information resources.
Office Manager - Reception
Babylon Iron Works
West Babylon, NY
09.2022 - 11.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Streamlined document management using digital tools to reduce retrieval time significantly.
- Conducted regular inventory assessments to maintain adequate office supplies and equipment functionality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Service Manager
Fitness Resource of New York
Huntington Station, NY
06.2008 - 09.2023
- Led service team in delivering exceptional customer experiences and resolving complaints promptly.
- Implemented training programs to enhance staff skills and improve service delivery standards.
- Developed operational procedures that streamlined workflows and increased efficiency across departments.
- Analyzed customer feedback to identify trends and improve service offerings continuously.
- Managed inventory levels, ensuring optimal stock availability for seamless operations.
- Oversaw performance metrics to assess service quality and drive continuous improvement initiatives.
- Fostered a positive work environment through mentorship, empowering staff to achieve personal and professional growth.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined invoicing procedures to enhance efficiency and reduce processing time for client billing.
- Utilized accounting software to maintain general ledger entries, improving overall data accuracy.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Education
No Degree - Business - Communications
West Virginia University
Morgantown, WVHigh School Diploma -
Carle Place High School
Carle Place, NY06-2004
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Phone and email etiquette
- Mail handling
- Scheduling
- Inventory control
- Problem-solving abilities
- Attention to detail
- Excellent communication
- Reliability
- Team collaboration
- Supply management
- Multitasking Abilities
Certification
- CNP - Certified Notary Public
Timeline
Office Manager
Summit Structural Builders
01.2024 - 04.2026
Office Manager - Reception
Babylon Iron Works
09.2022 - 11.2023
Service Manager
Fitness Resource of New York
06.2008 - 09.2023
No Degree - Business - Communications
West Virginia University
High School Diploma -
Carle Place High School