Sarah Zepeda
San Diego,CA
Summary
Driven by a results-focused approach, I leveraged my problem-solving skills and teamwork ability at Kearny Mesa Subaru to enhance customer loyalty and support sales associates. My experience spans from improving service delivery at Fogo De Chao to optimizing team performance at Industrial Grind Coffee, consistently exceeding customer service expectations.
Overview
6
6
years of professional experience
Work History
Sales Associate
Kearny Mesa Subaru
2022.07 - Current
- Engaged with guests and built a relationship to earn sales for the company and maintain customer loyalty
- Set task for 60 + outbound calls , emails, and text messages to keep tabs of working leads and see what I can offer to potentially missed or working deals
- Set birthday calls and check up calls and previous clients to maintain relations
- Assist new sales associates in closing deals
- Study the market to determine pricing
- Study financial loans and lendings
Barista Shift Supervisor
Industrial Grind Coffee
2018.09 - 2022.11
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Service Manager
Fogo De Chao
2020.11 - 2022.06
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
High School Diploma -
Hilltop Senior High School
Chula Vista, CA06.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Patience
Timeline
Sales Associate
Kearny Mesa Subaru
2022.07 - Current
Service Manager
Fogo De Chao
2020.11 - 2022.06
Barista Shift Supervisor
Industrial Grind Coffee
2018.09 - 2022.11
High School Diploma -
Hilltop Senior High School
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