Sarahalga Ouzia
Rochester,NY
Summary
Sales and project management professional with experience in HVAC, kitchen design, lead generation, and customer engagement. Skilled in consultative in-home sales, project estimating, CRM use, and building strong customer relationships in the home improvement industry.
Overview
5
5
years of professional experience
Work History
Project Manager
Topline Heating, Cooling, Plumbing & Electric
07.2025 - Current
- Conduct in-home HVAC consultations to assess customer needs, present customized system solutions, explain financing and rebates, and manage project documentation through installation preparation.
- Evaluate existing HVAC systems, including furnaces, air conditioners, coils, heat pumps, ductwork, and electrical panels.
- Create and present project estimates while addressing customer questions, objections, and next steps.
Sales Representative / Kitchen Designer / Regional Marketing Manager
US Home Pro
09.2023 - 07.2025
- Generated qualified leads through in-store promotions, customer engagement, and relationship-building.
- Promoted from Lead Generation Specialist to Marketing Manager after exceeding performance expectations.
- Managed marketing operations across Rochester and Western New York, including events, staffing, and lead flow.
- Trained and supported team members to improve field performance and lead production.
- Presented cabinet refacing solutions and customized project estimates to homeowners.
Assistant Manager
Space Shop Self Storage
12.2020 - 09.2023
- Managed daily office operations, tenant accounts, move-ins, move-outs, payments, and customer inquiries.
- Assisted tenants with rental agreements, facility policies, account updates, and storage unit access.
- Maintained facility cleanliness, organization, and security while ensuring a positive customer experience.
- Supported sales and customer retention by explaining storage options, promotions, and account solutions.
Education
Business Administration
Monroe Community College (MCC)
Rochester, NYSkills
In-Home Sales & Consultative Selling
HVAC System Assessments
Kitchen Design & Cabinet Refacing
Project Estimating
Lead Generation
Customer Relations management
Multi-Market Leadership
Home Shows & Events
ServiceTitan CRM
Canva, Google Workspace & MS Office
Timeline
Project Manager
Topline Heating, Cooling, Plumbing & Electric
07.2025 - Current
Sales Representative / Kitchen Designer / Regional Marketing Manager
US Home Pro
09.2023 - 07.2025
Assistant Manager
Space Shop Self Storage
12.2020 - 09.2023
Business Administration
Monroe Community College (MCC)