Sarah Constance
Fort Worth,TX
Summary
Dynamic Claims Adjuster with extensive experience at Statefarm insurance and Eberls claims solutions excelling in claims investigation and settlement negotiation. Proven track record of reducing processing times and achieving high customer satisfaction through effective communication and critical thinking. Skilled in risk assessment and managing complex caseloads, ensuring compliance and protecting company assets. I love being a part of team and helping to achieve our collective goals as well as maintaining the integrity and brand of the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Statefarm Insurance
05.2024 - Current
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
Claims Adjuster
Independent Contractors
03.2021 - Current
Claims Adjuster
Eberls Claim Service
09.2021 - 05.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Education
Bachelor Of Arts - Languages
Tarrant County College
Fort Worth Texas Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Team collaboration
- Claims processing
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Risk assessment
- Caseload management
- Policy interpretation
- Casualty and property loss
Certification
I am fully licensed to work and handle claims in the United States. I have an apartment in London and a family home in the U.S. i really would love the opportunity to be able to work and live in London because I have family there and i already visit frequently. If i am selected i will not fail you because failure is never an option.
Timeline
Claims Adjuster
Statefarm Insurance
05.2024 - Current
Claims Adjuster
Eberls Claim Service
09.2021 - 05.2025
Claims Adjuster
Independent Contractors
03.2021 - Current
Bachelor Of Arts - Languages
Tarrant County College
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