Sarah Crosby Downs
Terrace Park
Summary
Accomplished Director of Business Operations at TEKsystems, adept in strategic development and relationship management. Spearheaded market growth up to 48% YOY, excelling in sales operations and team building. Proven track record in business generation, with a focus on fostering professional rapport and leadership excellence.
Overview
16
16
years of professional experience
Work History
Director of Business Operations
TEKsystems
12.2014 - Current
- Lead a first in class sales organization to penetrate and provide top customer experience to local clients within the Cincinnati/Dayton Markets, averaging 65M in yearly revenue
- Drove continuous market growth varying from 2%-48% YOY, 8/10 years outpacing company goals
- Responsible for all hiring and performance management
- Managed annual local office T&E budget varying from $300,000-$500,000
- Conducted thorough market research to identify emerging trends and opportunities for growth within the industry.
- Played an instrumental role in developing new sales and leadership talent within the organization.
- Implemented change management initiatives that facilitated the successful adoption of company initiatives at a local level.
Sales Manager
TEKsystems
01.2013 - 12.2014
- Led a successful junior sales team by providing fundamental coaching, mentorship and on the job training.
- Lead individual and team sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Increased sales revenue by developing and implementing effective sales strategies.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Regional Operations Manager
TEKsystems
01.2012 - 01.2013
- Enhanced customer satisfaction through effective communication, quality process, and problem-solving strategies.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over three locations per month to provide additional support and mentorship to junior sales people.
Account Manager, Network and Infrastructure
TEKsystems
01.2009 - 01.2013
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Technical Recruiter
TEKsystems
07.2008 - 01.2009
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Sourced and selected applicants for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
Education
Bachelor of Science - Sociology
James Madison University
Harrisonburg, VA05-2003
Skills
- Strategic development
- Excellent oral and written communication
- Relationship building and management
- Sales operations
- Onboarding and training
- Budgeting and forecasting
- Negotiation
- Business generation
- Professional rapport
- Disciplined leadership
- Business planning and strategy
- Team building
Timeline
Director of Business Operations
TEKsystems
12.2014 - Current
Sales Manager
TEKsystems
01.2013 - 12.2014
Regional Operations Manager
TEKsystems
01.2012 - 01.2013
Account Manager, Network and Infrastructure
TEKsystems
01.2009 - 01.2013
Technical Recruiter
TEKsystems
07.2008 - 01.2009
Bachelor of Science - Sociology
James Madison University
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