Donecia Griffin
Pensacola,FL
Summary
Dynamic and results-oriented Director of Operations with experience in leading cross-functional teams to drive operational excellence and achieve strategic objectives. Proven track record of optimizing processes, reducing costs, and enhancing efficiency across diverse industries. Expertise in developing and implementing innovative solutions to streamline operations, improve productivity, and elevate customer satisfaction. Skilled in fostering collaborative relationships, managing resources effectively, and delivering superior results in fast-pace environments. Strong leadership capabilities with a focus on empowering teams to exceed expectations and deliver sustainable business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Business Operations
The Watson Firm, PLLC
07.2023 - Current
- Evaluate and manage firm operating and information systems
- Determine and coordinate with human resources the administrative functions and requirements for the firm
- Interview and screen applicants for non-attorney personnel
- Create and facilitate procedures pertaining to employee evaluations, terminations on non-attorney personnel after consulting with Owner and Managing Partner and Leadership Team
- Meet frequently with leadership teams to ensure all company positions are producing firm needs and requirements
- Provide Managing Partner and Owner with financial accountability for administrative requirements and coordinating for support staff for cost efficiency
- (i.e
- Firm supplies, firm budgets, marketing supplies, overtime, employee raises, etc.) Evaluate and recommend changes, as appropriate, to the benefits offered by the firm
- (i.e
- Training, leadership courses, Attorney CLE requirements) Establish firm policy and procedures, operating manuals, and proper execution with the coordinator
- Effectively communicate on behalf of the Owner/Managing Partner with firm updates and requirements for firm growth by acting as a liaison for Attorneys and support staff
- Assist with the establishment and accountability of marketing projects for legal services, client development and report data received
- Establish and execute an organized plan of action for firm projects as directed by the Owner/Managing Partner Report daily firm operations data to the Owner/Managing Partner
- (i.e
- Report intake data, human resources data, and substantial firm financial data).
Assistant to the City Administrator
City of Pensacola - Mayor's Office
01.2021 - 07.2023
- Coordinated high visibility projects, prepared grant applications, and was responsible for drafting and maintaining administrative policies for the Office of the Mayor
- Handled and crafted a variety of correspondences, including memos, letters, minutes, and reports; assisted with the development of multimedia presentation materials
- Conducted research on public policy issues for the City Administrator
- Managed the workflow for council agenda items sponsored by the Mayor and assisted with drafting of legislative action items
- Responded to the public in person and by telephone on behalf of the City Administrator; screened calls, referred calls, took messages, and handled daily walk-in and scheduled visitors
- Prepared annual budgets exceeding $2.3 million and monitored department performance against estimates
- Facilitated the hiring process for executive-level positions and conducted compensation adjustments and performance reviews
- Communicated tactfully and effectively with employees, public officials, and the general public both orally and in writing.
Strategic Account Coordinator
ABM, Industries - Education
04.2018 - 12.2020
- Partnered closely with Operations to create a client-centric retention and vertical growth strategy across top accounts in the regions
- Built trusted advisor engagement with top client in region
- Managed engaged contacts and open opportunities in Salesforce
- Worked with Marketing to create targeted campaigns to help drive additional revenue paths with top client accounts
- Partnered with Regional Operations leaders to drive Special Projects across the region
- Conducted, reviewed, and analyzed special projects, providing accurate updates to executive leadership.
Education
Master's in Public Administration (MPA) -
Columbia Southern University
08.2023
Certificate in Human Resources Administrator -
Pensacola State College
08.2017
Bachelor of Science in Business and Management - Organizational Administration
Pensacola State College
12.2016
Associates of Science in Business Administration & Liberal Arts - Management & Marketing
Pensacola State College
12.2011
Skills
- Workforce Planning
- Productivity Optimization
- Process Improvement
- Budget Forecasting
- Strategic development
- Strategic Planning
- Project Management
- Budgeting and forecasting
- Business Development
- Staff Management
- Client Service
- Decision-making capabilities
- Strong analytical thinking
- Process Change & Implementation
- Financial Management
- Business Administration
- Systems implementation
- Data Management
- Business planning and strategy
- Public Speaking
- Disciplined leadership
- Operations Management
Affiliations
- SHRM - National
- Greater Pensacola SHRM
- Junior League of Pensacola
- Florida City and County Management Association (FCCMA)
- National Society of Leadership and Success
- International Association of Administrative Professionals (IAAP)
- Rotary Club of Cantonment
- Zion Hope Primitive Baptist Church
- Panhandle Legal Association
Certification
- Florida Public Notary
Timeline
Director of Business Operations
The Watson Firm, PLLC
07.2023 - Current
Assistant to the City Administrator
City of Pensacola - Mayor's Office
01.2021 - 07.2023
Strategic Account Coordinator
ABM, Industries - Education
04.2018 - 12.2020
Master's in Public Administration (MPA) -
Columbia Southern University
Certificate in Human Resources Administrator -
Pensacola State College
Bachelor of Science in Business and Management - Organizational Administration
Pensacola State College
Associates of Science in Business Administration & Liberal Arts - Management & Marketing
Pensacola State College
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