Mary Ball
Pittsburgh,PA
Summary
Accomplished Director of Business Operations at United Health Group, Optum, and seasoned IT Technology Senior Consultant, I excel in strategic planning, process improvement, and fostering strong relationships. My leadership has significantly enhanced operational efficiency and service quality, demonstrating exceptional decision-making and effective communication skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Director of Business Operations
United Health Group, Optum
02.2011 - 03.2024
- Championed process improvement initiatives that led to significant cost reductions and improved service quality for customers.
- Negotiated high-stakes contracts with key partners, securing favorable terms for the organization''s long-term success.
- Optimized supply chain operations by identifying inefficiencies, implementing improvements, and reducing lead times on critical deliverables.
- Led efforts to identify potential risks within business operations, developing contingency plans to minimize disruptions and ensure continuity.
- Increased overall business efficiency by streamlining operational processes and implementing cost-saving measures.
- Served as a key liaison between executive leadership and team members, fostering open communication channels and addressing concerns promptly.
- Managed cross-functional teams to ensure timely completion of projects and alignment with company objectives.
IT Technology Senior Consultant
Self-employeed
09.2000 - 02.2011
- Pioneered automation strategies that streamlined application deployment processes, reduced time-to-market for new products and cut operational costs.
- Optimized cloud-based storage systems, ensuring seamless data accessibility for remote employees without compromising security.
- Designed scalable network infrastructures that supported business growth while maintaining optimal performance levels.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Deployed virtualization technologies for optimized resource allocation across multiple servers.
- Provided expert guidance during the selection and implementation of new technologies, resulting in cost-effective upgrades and enhanced capabilities.
- Streamlined IT operations for increased productivity by optimizing processes and automating tasks.
- Delivered engaging training sessions to end-users, promoting efficient use of technology tools and fostering a collaborative work environment.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Contributed to project cost estimates and budgets based on assessment of client needs.
Education
Bachelor of Science - Communications
The Ohio State University
ColumbusSkills
- Productivity Optimization
- Process Improvement
- Strategic development
- Risk Mitigation
- Workforce Planning
- Effective Communication
- Decision-making capabilities
- Excellent oral and written communication
- Relationship building and management
- Operations Management
- Strategic Planning
- Project Management
- Data Management
- Microsoft Office proficient
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Scheduling
- Hiring and Onboarding
- Management Team Building
- Data Analysis
Timeline
Director of Business Operations
United Health Group, Optum
02.2011 - 03.2024
IT Technology Senior Consultant
Self-employeed
09.2000 - 02.2011
Bachelor of Science - Communications
The Ohio State University