Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Eberly Dooley

Smyrna,DE

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

CVS Healthcare
Dover, DE
05.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Loan Processor

Del-One Federal Credit Union
Dover, DE
05.2022 - 03.2023
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Created and completed loan submission packages.
  • Managed conditions sent from underwriting departments.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Filed completed packages quickly and efficiently.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Helped lending staff set up files for new and existing loans.
  • Inspected loan package documentation to spot suspicious or fraudulent documentation.
  • Conducted post-closing review of loans to verify documentation requirements.

Loan Processing Assistant

First Home Bank
Dover, DE
05.2021 - 03.2022
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Liaised between borrowers and realtors, title companies and loan company management.

Loan Processing Assistant

Atlantic Home Loans
Dover, DE
03.2021 - 04.2021
  • Checked applicant credit, personal references and employment histories.
  • Verify employment status of borrower.
  • Aid Loan Processor's in day to day tasks that need to be completed in order for loans to be processed.
  • Assemble paperwork needed in final stages of loan processing.

Licensed Veterinary Technician

Duck Creek Animal Hospital
Smyrna, DE
09.2020 - 03.2021
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Provided direct care to patients and assisted with procedures such as radiology, dentistry, surgeries.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Administered and monitored anesthesia for surgeries and operations.
  • Assisted veterinarian with treatment of wounds, vaccination administration and operations.
  • Presented information on animal health and preventative care to clients.
  • Educated clients on animal health, preventative care and surgical procedures.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.

Licensed Veterinary Technician

Brenford Animal Hospital PA
Dover, DE
01.2020 - 09.2020
  • Provided direct care to patients and assisted with procedures such as radiology, dentistry, venipuncture and surgery.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Administered and monitored anesthesia for surgeries and operations.
  • Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
  • Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
  • Educated clients on animal health, preventative care and routine procedures.

Licensed Veterinary Surgery Technician

Veterinary Specialty Center of Delaware
New Castle, DE
01.2012 - 12.2019
  • Maintain controlled drug inventory and related log books.
  • Care for and monitor the condition of animals recovering from surgery.
  • Administer anesthesia to animals, under the direction of a veterinarian, and monitor animals' responses to anesthetics so that dosages can be adjusted.
  • Perform laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems.
  • Administer emergency first aid, such as performing emergency resuscitation or other life saving procedures.
  • Prepare and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians.
  • Fill prescriptions, measuring medications and labeling containers.
  • Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination.
  • Take and develop diagnostic radiographs, using x-ray equipment.
  • Prepare treatment rooms for surgery.
  • Provide veterinarians with the correct equipment or instruments, as needed.
  • Clean and sterilize instruments, equipment, or materials.

Licensed Veterinary Technician

Atlantic Veterinary Center
Middletown, DE
05.2011 - 01.2012
  • Care for and monitor the condition of animals recovering from surgery.
  • Administer anesthesia to animals, under the direction of a veterinarian, and monitor animals' responses to anesthetics so that dosages can be adjusted.
  • Perform laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems.
  • Administer emergency first aid, such as performing emergency resuscitation or other life saving procedures.
  • Prepare and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians.
  • Fill prescriptions, measuring medications and labeling containers.
  • Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination.
  • Take and develop diagnostic radiographs, using x-ray equipment.
  • Prepare treatment rooms for surgery.
  • Perform dental work, such as cleaning, polishing, or extracting teeth.
  • Clean and sterilize instruments, equipment, or materials.
  • Maintain laboratory, research, or treatment records, as well as inventories of pharmaceuticals, equipment, or supplies.
  • Maintain instruments, equipment, or machinery to ensure proper working condition.
  • Provide information or counseling regarding issues such as animal health care, behavior problems, or nutrition.

Licensed Veterinary Technician

Veterinary Medical Center
Easton, MD
03.2011 - 05.2011
  • Observe the behavior and condition of animals and monitor their clinical symptoms.
  • Maintain controlled drug inventory and related log books.
  • Care for and monitor the condition of animals recovering from surgery.
  • Perform laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems.
  • Prepare and administer medications, vaccines, serums, or treatments, as prescribed by veterinarians.
  • Fill prescriptions, measuring medications and labeling containers.
  • Collect, prepare, and label samples for laboratory testing, culture, or microscopic examination.
  • Take and develop diagnostic radiographs, using x-ray equipment.
  • Prepare treatment rooms for surgery.
  • Clean kennels, animal holding areas, surgery suites, examination rooms, or animal loading or unloading facilities to control the spread of disease.
  • Take animals into treatment areas and assist with physical examinations by performing such duties as obtaining temperature, pulse, and respiration data.

Veterinary Assistant/ Licensed Veterinary Technician

Brenford Animal Hospital
Dover, DE
08.2005 - 02.2011
  • Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms.
  • Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease.
  • Hold or restrain animals during veterinary procedures.
  • Assist veterinarians in examining animals to determine the nature of illnesses or injuries.
  • Fill medication prescriptions.
  • Educate or advise clients on animal health care, nutrition, or behavior problems.
  • Maintain controlled drug inventory and related log books.
  • Perform laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems.
  • Administer emergency first aid, such as performing emergency resuscitation or other life saving procedures.
  • Take and develop diagnostic radiographs, using x-ray equipment.
  • Prepare treatment rooms for surgery.
  • Perform dental work, such as cleaning, polishing, or extracting teeth.
  • Clean and sterilize instruments, equipment, or materials.
  • Prepare animals for surgery, performing such tasks as shaving surgical areas.
  • Provide information or counseling regarding issues such as animal health care, behavior problems, or nutrition.
  • Administer anesthesia to animals, under the direction of a veterinarian, and monitor animals' responses to anesthetics so that dosages can be adjusted.

Education

Associate of Science - Veterinary Technology

Delaware Technical Community College - Charles L. Terry Jr. Campus - Dover
2011

Skills

  • Organization Communication
  • Time Management Problem solving
  • Judgment and Decision Making Social Perceptiveness
  • Learning Strategies Customer and Personal Service
  • Administer anesthesia
  • Counseling
  • Clients
  • Decision Making
  • Diagnosis
  • Direction
  • First aid
  • Inventory
  • Laboratory tests
  • Laboratory testing
  • Machinery
  • Materials
  • Problem solving
  • Research
  • Resuscitation
  • Surgery
  • Time Management
  • Vaccines
  • Radiographs
  • X-ray

Timeline

Customer Service Representative

CVS Healthcare
05.2023 - Current

Loan Processor

Del-One Federal Credit Union
05.2022 - 03.2023

Loan Processing Assistant

First Home Bank
05.2021 - 03.2022

Loan Processing Assistant

Atlantic Home Loans
03.2021 - 04.2021

Licensed Veterinary Technician

Duck Creek Animal Hospital
09.2020 - 03.2021

Licensed Veterinary Technician

Brenford Animal Hospital PA
01.2020 - 09.2020

Licensed Veterinary Surgery Technician

Veterinary Specialty Center of Delaware
01.2012 - 12.2019

Licensed Veterinary Technician

Atlantic Veterinary Center
05.2011 - 01.2012

Licensed Veterinary Technician

Veterinary Medical Center
03.2011 - 05.2011

Veterinary Assistant/ Licensed Veterinary Technician

Brenford Animal Hospital
08.2005 - 02.2011

Associate of Science - Veterinary Technology

Delaware Technical Community College - Charles L. Terry Jr. Campus - Dover

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Sarah Eberly Dooley