Sarah F. Holder
Troy,AL
Summary
Energetic Business Professional with over 10 years of operations and leadership experience, who also happens to have an affinity for espresso! Outgoing personality, detail-oriented, great multi-tasker, and a practiced communicator committed to being a part of a successful team. Well-traveled with active listening, relationship-building, customer service and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Executive Assistant, Sundries
Dollar General Corporate Headquarters
Goodlettsville, TN
04.2022 - 01.2024
- Assisted in developing seasonal buying plans, ensuring optimal merchandise assortment to meet customer demands.
- Maintained complete documentation and records of all purchasing activities.
- Enhanced purchasing efficiency by streamlining order processes and maintaining strong vendor relationships.
- Improved office efficiency by implementing new filing systems and document management processes.
Department Manager
Dollar General (Popshelf)
White House, TN
07.2021 - 04.2022
- Assisted store manager in daily activities to maintain store functionality.
- Promoted customer first culture within market store by modeling exceptional level of customer engagement and service.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Barista
Starbucks (Target)
Hendersonville, TN
07.2019 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Recommended products based on solid understanding of customer needs and preferences.
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
Senior Operations Analyst
BookIt.Com Inc.
Panama City Beach, FL
03.2016 - 03.2020
- Conducted daily quality reviews of business data and processes to identify discrepancies and formulated solutions.
- Worked with all major and regional airlines to maintain stress-free travel experiences for guests. Extensive knowledge of flight systems.
- Motivated and trained employees to maximize team productivity.
- Assisted Executives in escalated complaint resolution.
- Managed over 20 monthly tasks and reports in addition to assisting call center agents and managers.
Education
Associate of Arts - Economics
Nashville State Community College
Nashville, TN06.2025
Skills
- Interpersonal Communications
- Mentoring and Training
- Customer Service
- Conflict Resolution
- Travel Industry Knowledge
- Microsoft Office Applications
- Business development and planning
- Relationship building and management
- Team Leadership
Accomplishments
- Assisted in the opening the first Popshelf locations for Dollar General, and oversaw the training of 10+ Popshelf employees.
- Recognized as Employee of the Month at Bookit.com for outstanding leadership and conflict resolution.
- Over 1,000 logged volunteer hours with the Panama City Police Department, Humane Society, and various charity organizations in Panama City, FL, and Nashville, TN.
Timeline
Executive Assistant, Sundries
Dollar General Corporate Headquarters
04.2022 - 01.2024
Department Manager
Dollar General (Popshelf)
07.2021 - 04.2022
Barista
Starbucks (Target)
07.2019 - 07.2021
Senior Operations Analyst
BookIt.Com Inc.
03.2016 - 03.2020
Associate of Arts - Economics
Nashville State Community College