Sarah Graham
Professional Sales Representative
Charleston,WV
Summary
Knowledgeable and dedicated customer service professional with over 10 years of demonstrated strengths in customer service, time management and trend tracking. Reputable at troubleshooting problems and building lasting relationships. Excels in both team environments or alone. Proven ability to listen attentively, communicate clearly, and create high-quality lasting professional relationships with customers.
Overview
17
17
years of professional experience
22
22
years of post-secondary education
Work History
Jewelry Sales Associate
Kay Jewelers
Beckley, West Virginia
12.2020 - 01.2023
- Greeted customers and asked questions to assess needs.
- Maintained positive customer satisfaction surveys at 30% by quickly resolving issues and offering expert assistance
- Negotiated and prepared contracts for financed purchases or service agreements.
- Achieved sales quotas by utilizing upselling opportunities.
- Overcame customer objections using product demonstrations.
Inbound Call Center Sales Representative
The Results Company
Huntington, West Virginia
03.2018 - 11.2020
- Answered warm inbound calls from potential customers answering advertising solicitations.
- Updated CRM system with call information and interaction details for future reference.
- Maintained call control with use of persuasive communication techniques and provided scripts.
- Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills
- Converted more than 35% of prospected leads to contracted accounts.
Collections Call Center Representative
GC Services Call Center
Huntington, WV
02.2016 - 02.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
- Handled outbound collection telephone calls with consistent service quality and excellent success rate.
- Verified and documented every detail of each customer interaction in the CRM system.
Medical Education Program Assistant
Charleston Area Medical Center Health System Inc.
Charleston, WV
11.2005 - 12.2016
- Entered information onto password protected residency management systems to maintain data quality, privacy and accuracy.
- Handled high volume of incoming calls to successfully manage inquiries.
- Communicated organizational policies and procedures with new hires during onboarding.
- Updated tracking spreadsheets with metrics and used data to create charts and reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
Education
Bachelor of Arts - Regent of Bachelor Arts
West Virginia State University
Institute, WV 08.2004 - 12.2026
Skills
Quotas and goals
Sales expertise
Complaint resolution
Administrative support
Medical terminology knowledge
Time management
Problem-solving skills
60 WPM
Performance improvement
Product knowledge
Creative problem solving
Timeline
Jewelry Sales Associate
Kay Jewelers
12.2020 - 01.2023
Inbound Call Center Sales Representative
The Results Company
03.2018 - 11.2020
Collections Call Center Representative
GC Services Call Center
02.2016 - 02.2018
Medical Education Program Assistant
Charleston Area Medical Center Health System Inc.
11.2005 - 12.2016
Bachelor of Arts - Regent of Bachelor Arts
West Virginia State University
08.2004 - 12.2026