Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Sarah Graham

Sarah Graham

Professional Sales Representative
Charleston,WV

Summary

Knowledgeable and dedicated customer service professional with over 10 years of demonstrated strengths in customer service, time management and trend tracking. Reputable at troubleshooting problems and building lasting relationships. Excels in both team environments or alone. Proven ability to listen attentively, communicate clearly, and create high-quality lasting professional relationships with customers.

Overview

17
17
years of professional experience
22
22
years of post-secondary education

Work History

Jewelry Sales Associate

Kay Jewelers
Beckley, West Virginia
12.2020 - 01.2023
  • Greeted customers and asked questions to assess needs.
  • Maintained positive customer satisfaction surveys at 30% by quickly resolving issues and offering expert assistance
  • Negotiated and prepared contracts for financed purchases or service agreements.
  • Achieved sales quotas by utilizing upselling opportunities.
  • Overcame customer objections using product demonstrations.

Inbound Call Center Sales Representative

The Results Company
Huntington, West Virginia
03.2018 - 11.2020
  • Answered warm inbound calls from potential customers answering advertising solicitations.
  • Updated CRM system with call information and interaction details for future reference.
  • Maintained call control with use of persuasive communication techniques and provided scripts.
  • Addressed objections and successfully closed sales, leveraging industry sales background and expert negotiation skills
  • Converted more than 35% of prospected leads to contracted accounts.

Collections Call Center Representative

GC Services Call Center
Huntington, WV
02.2016 - 02.2018
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.
  • Handled outbound collection telephone calls with consistent service quality and excellent success rate.
  • Verified and documented every detail of each customer interaction in the CRM system.

Medical Education Program Assistant

Charleston Area Medical Center Health System Inc.
Charleston, WV
11.2005 - 12.2016
  • Entered information onto password protected residency management systems to maintain data quality, privacy and accuracy.
  • Handled high volume of incoming calls to successfully manage inquiries.
  • Communicated organizational policies and procedures with new hires during onboarding.
  • Updated tracking spreadsheets with metrics and used data to create charts and reports.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed strategies to streamline and improve office procedures.
  • Created and maintained databases to track and record customer data.

Education

Bachelor of Arts - Regent of Bachelor Arts

West Virginia State University
Institute, WV
08.2004 - 12.2026

Skills

    Quotas and goals

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Timeline

Jewelry Sales Associate

Kay Jewelers
12.2020 - 01.2023

Inbound Call Center Sales Representative

The Results Company
03.2018 - 11.2020

Collections Call Center Representative

GC Services Call Center
02.2016 - 02.2018

Medical Education Program Assistant

Charleston Area Medical Center Health System Inc.
11.2005 - 12.2016

Bachelor of Arts - Regent of Bachelor Arts

West Virginia State University
08.2004 - 12.2026

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Sarah GrahamProfessional Sales Representative