Sarahi Batista
Tacoma,WA
Summary
Results driven Manager with valuable industry experience and a passion for working toward company advancement. Bringing forth the leadership skills necessary combined with a proven track record of working collaboratively with team members to achieve goals. Adept in a multitude of business operations, resulting in financial growth. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Customer Service Call Center Supervisor
Aerotek Onsite At Nintendo Of America
Redmond, WA
04.2021 - Current
- Promoted from Customer Service Call Center Representative to Customer Service Call Center Supervisor on June, 2022.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Mentored staff on operating procedures and company services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Mentored new personnel regarding company operations, policies and services.
- Managed new employee orientation training process for more than 60 employees each year.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new hires to perform cross-training exercises with experienced workers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Updated account information to maintain customer records.
- Addressed escalated customer service issues sent from service teams to save customer relationships.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer comments and questions via LiveChat during shifts.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Account Executive & Sales Supervisor
Andrulonis Media
Fayetteville, NC
04.2020 - 02.2021
- Acquired new business and drove revenue streams by providing cutting-edge services to clients
- Drove new business development and client acquisition through cold calling, lead generation and exceptional service
- Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts
- Updated account plans based on changing markets, customer conditions and competitor activity
- Contacted customers about account or information issues, alerting clients of changes for excellent customer service
- Developed relationships with 30+ clients and provided individualized customer service to maintain longevity of accounts
- Identified and achieved standards and expectations consistently exceeding monthly sales goals
- Scheduled appointments & presentations
- Develop strategic marketing plans for clients
- Inside and Outside Sales
- Planned and Managed Live Events
- Trained, coached, and mentored new team members
- Supervised successful by conveying project information consistently, quickly resolving issues, and delivering constructive feedback
- Worked closely with team members on achieving tasks and goals
- Highly familiar with Radio CRM software
- Created and optimized seasonal client pitches to close service gaps, meet client needs and boost revenue by 100% in 10 months
- Negotiated contracts, closed agreements and supported sales team in new product launches
- Managed budget forecasting, goal setting and performance reporting for all accounts.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Team Captain
NC
Raleigh, NC
01.2020 - 04.2020
- Worked closely with team members on achieving tasks and goals
- Trained, coached and mentored new team members
- Maintained high level of morale and team-work on production floor through frequent communication with multiple employee
- Supervised successful by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Memorized and followed scripts to communicate effectively and passionately while educating potential registrants
- Executed step-by-step process for gathering petition signatures and registering voters
- Maintained positive and engaging demeanor at all times
Marketing Manager & BDC Agent
Sell Your Car Today LLC
Fayetteville, NC
08.2019 - 01.2020
- Managed the company's social media accounts
- Handled inbound and outbound calls
- Handled and follow up with leads/ inquiries
- Responded to emails and chats
- Resolved customer problems and provided the best solutions
- Scheduled appointments for customers; set up meetings with sponsors and advertisers
- Worked with internet sales and walk-in customers
- Proficient with Microsoft Office, CRM software and Photoshop
Brand Ambassador Supervisor
Stereograph Advertising Agency
San Juan, PR
09.2016 - 06.2019
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer objectives
- Maintained high level of morale and team-work on production floor through frequent communication with multiple employees
- Supervised successful by conveying project information consistently, quickly resolving issues and delivering constructive feedback
- Established and enforced clear goals to keep all employees on the same level and working collaboratively
- Trained, developed, and supervised employees
Education
BBA - Business Administration; Entrepreneurship and Management
Inter American University of Puerto Rico
San Juan, PRSkills
- P>Management
- P>Problem solving
- P>MS Office
- P>Marketing
- P>Fluently Bilingual
- P>CRM Software
- P>Business Administration
- P>Training and mentoring
- P>Written Communication
- P>Attention to Detail
Timeline
Customer Service Call Center Supervisor
Aerotek Onsite At Nintendo Of America
04.2021 - Current
Account Executive & Sales Supervisor
Andrulonis Media
04.2020 - 02.2021
Team Captain
NC
01.2020 - 04.2020
Marketing Manager & BDC Agent
Sell Your Car Today LLC
08.2019 - 01.2020
Brand Ambassador Supervisor
Stereograph Advertising Agency
09.2016 - 06.2019
BBA - Business Administration; Entrepreneurship and Management
Inter American University of Puerto Rico