Sarahi Miramontes
Pacoima,CA
Summary
Energetic professional with proven expertise in training and customer service, notably at McDonald's. Excelled in developing impactful training programs and enhancing team performance through effective mentorship. Fluent in English and Spanish, showcasing exceptional interpersonal communication. Skilled in POS system operations and driving sales through upselling strategies. Achieved significant improvements in customer service standards.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's
San Fernando, CA
03.2022 - Current
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Instructed new team members on correct procedures for operations, ensuring that all safety protocols are followed during training.
- Evaluated the effectiveness of training programs, making adjustments as necessary.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Acted as a liaison between crew members and management, facilitating open communication.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Explained goals and expectations required of trainees.
Retail Sales Associate
Ross Dress for Less
Mission Hills, CA
01.2019 - 01.2019
- Stocked shelves with merchandise according to company standards.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Assurance Learning Academy
San Fernando, CA10-2021
Skills
- FLUENT IN English and Spanish
- Positive and professional
- POS system operations
- Store maintenance
- Independent judgement
- Teamwork
- Interpersonal and written communication
- Upselling strategies
Affiliations
- Various amount of volunteer work.
Timeline
Crew Trainer
McDonald's
03.2022 - Current
Retail Sales Associate
Ross Dress for Less
01.2019 - 01.2019
High School Diploma -
Assurance Learning Academy