Sarahi Perez
San Antonio,TX
Summary
Experienced in cash handling and computations, adept at managing front desk activities to maintain a welcoming atmosphere for clients. Utilizing strong organizational skills and attention to detail to streamline office operations. Leveraging effective communication techniques and customer service principles to enhance visitor experiences. Background in various office settings, knowledgeable about security, service, and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Receptionist/New Patient Scheduler
South Texas Spinal Clinic
08.2023 - 03.2026
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept the reception area clean and neat to give visitors a positive first impression
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Answered phone calls and messages for twenty physicians at the South Texas Spinal Clinic, scheduling appointments, and handling patient inquiries
Cashier Team Lead
Walmart
07.2022 - 08.2023
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Associate of Arts - Psychology
San Antonio College
12.2024
Graduate - High School Diploma
International School, High School
05.2022
Bachelor Of Science - Family Studies
Lamar University
Beaumont, TX 2026.03 - Current
Skills
- Team Contribution
- Special Assignments
- Greeting and seating clients
- Front desk operations
- Multitasking and prioritization
- Cash Register Systems
- Microsoft Office
- Telephone skills
- Organization skills
- Time management
- Data entry
Internship
San Antonio Museum of Science and Technology
June - July 2021
- Review film, recordings, or rehearsals to enure conformance to production and broadcast standards.
- Organize and string together raw footage into a continuous whole according to scrips or the instructions of directors and producers.
- Trim film segments to specified lengths, and reassemble segments in sequences that present stories with maximum effect.
Volunteer Work
Peer Assistance and Leadership Program
Aug 2020- May 2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Languages
Spanish
English
American Sign Language
Languages
2,5,5
Timeline
Bachelor Of Science - Family Studies
Lamar University
2026.03 - Current
Receptionist/New Patient Scheduler
South Texas Spinal Clinic
08.2023 - 03.2026
Cashier Team Lead
Walmart
07.2022 - 08.2023
Associate of Arts - Psychology
San Antonio College
Graduate - High School Diploma
International School, High School