Seasoned Operations Manager and talented leader with 8+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Detail-oriented team player with outstanding communication and proven ability to handle multiple tasks effectively and efficiently in any pace environments.
Hi, I’m
Sarahi Toledo
Houston,TX
Summary
Overview
10
years of professional experience
Work History
Jess Fashion
Operations Manager
2022.02 - Current (2 years & 7 months)
Job overview
- Supervised operations staff at 2 locations and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Developed new processes and procedures to enhance operational quality, accuracy, and overall customer experience.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Chartway FCU
Client Services Member Representative
2019.06 - 2022.02 (2 years & 8 months)
Job overview
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Assisted customers with account inquiries, resolving issues promptly and professionally resulting in long-term relationships with clients.
- Reduced over $50,000 of potential loss due to fraudulent activity through continuous monitoring of financial transactions and customer behaviors.
Chipotle Mexican Grill
Cashier Trainer
2016.03 - 2018.03 (2 years)
Job overview
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Gracefully and efficiently handled high-pressure, peak hour, and understaffed shifts maintaining excellent service standards.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Used POS system to enter orders, process payments and issue receipts.
Tutti Frutti Frozen Yogurt
Team/Shift Leader Manager
2014.08 - 2018.01 (3 years & 5 months)
Job overview
- Supervised team of 2+ employees and oversaw quality compliance with company standards for food and services.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
Education
Carver High School Houston, TX
High School Diploma
2014
University Overview
Skills
- Problem-Solving
- Operations Management and Efficiency
- Customer Service
- Teamwork and Collaboration
- Inventory Management
- Fluent Bilingualism
- Dependable and Responsible
Affiliations
Affiliations
- New Hope Church - Cafe Team Lead 09/2023 - Current
References
References
- Diana Nunez, Chipotle Service Manager, 832-471-7798
- Alicia Sandoval, Tutti Frutti Assistant Manager, 832-983-8419
- Jessica Harrison, Jess Fashion CEO, 832-769-9069
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Jess Fashion
2022.02 - Current (2 years & 7 months)
Client Services Member Representative
Chartway FCU
2019.06 - 2022.02 (2 years & 8 months)
Cashier Trainer
Chipotle Mexican Grill
2016.03 - 2018.03 (2 years)
Team/Shift Leader Manager
Tutti Frutti Frozen Yogurt
2014.08 - 2018.01 (3 years & 5 months)
Carver High School
High School Diploma
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