Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Joy Rowley

Rexburg,Idaho

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel. Exceptional customer-friendly attitude and team collaboration skills. Ability to handle tasks while delivering service with a smile. Polite and positive with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations. Outgoing and friendly ready to deliver customer service.

Overview

4
4
years of professional experience

Work History

Crew Member

CDS
06.2023 - 09.2023
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Communicated clearly, displayed patience with unfriendly guests and assertively reached out to gain attention of potential samplers.
  • Learned and understood features and benefits of products being offered for sample.
  • Boosted short-term sales of product being demonstrated.
  • Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples.
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Greeted customers warmly and pleasantly answered inquiries.

Piano Teacher

Self-Employed
08.2019 - Current
  • Developed lesson plans, selected course materials and prepared assignments
  • Introduced students to appropriate hand positioning, finger transitions and pedal use
  • Communicated with parents regarding upcoming events and student progress
  • Engaged students in discussions on musical selection and composer histories
  • Arranged lessons to accommodate each student's unique goals and interests
  • Communicated regularly with parents to provide information about children's progress and challenges
  • Conducted individual and group music lessons lasting from 30 to 60 minutes each
  • Worked with students to sharpen sight-reading, memorization and improvisation piano techniques
  • Established strong music foundation with students by incorporating basic music theory into weekly lessons
  • Selected music from various genres for use as teaching pieces
  • Developed musical instruction with goal of end-of-term recital performance.

Froyo | American Fork
06.2021 - 12.2021
  • Collaborated with team members to quickly fill large orders and serve large parties
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Promptly resolved customer complaints, escalating major issues to supervisor
  • Performed shift change tasks each day to keep store neat and running smoothly
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness
  • Made change and returned correct cash and coin to patrons
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Accurately operated cash register to process customer payments
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Maintained positive and friendly attitude even during busy periods
  • Welcomed customers with friendly greeting and answered general questions.

Education

High school Diploma -

American Heritage Schools | American Fork
05.2023

Skills

  • Problem-Solving Ability, Compassion, Good listening skills, Telephone Etiquette, Customer Service, Computer Skills, Critical
  • Thinking, Typing and filing, Issue and Complaint Resolution, Group and individual instruction
  • Customer Interaction
  • Interactive Advertising
  • Product Display
  • Customer Inquiries

Timeline

Crew Member

CDS
06.2023 - 09.2023

Froyo | American Fork
06.2021 - 12.2021

Piano Teacher

Self-Employed
08.2019 - Current

High school Diploma -

American Heritage Schools | American Fork

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Sarah Joy Rowley