Sarah Lynn Wall
Dedicated, hardworking, Office Administrative Assistant with expertise in schedule management, customer relations, billing/invoicing and workflow optimization. Proven ability to implement process improvements that enhance efficiency and client satisfaction. Detail-oriented administrative professional skilled in invoice processing and data organization. Success in managing office communications and optimizing workflows to improve operational efficiency. Strong communication and multitasking abilities. Experienced in managing schedules and facilitating client interactions, ensuring timely responses and high-quality service delivery. Proven background in managing office operations and supporting executive staff. Successfully coordinated schedules, handled correspondence, and improved workflow processes. Demonstrated high level of accuracy and attention to detail. Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures and handling communications. Accomplished in Microsoft Office, Word, Excel, Powerpoint and Outlook. Skilled in Data Entry, payroll, Quickbooks, Service Fusion and TSheets. Proficient in Accounts Receivable/Accounts Payable.
Work History
Office Administrative Assistant
12 Years 5 Months- Managed office communications, including phone calls and emails, ensuring prompt responses to client inquiries.
- Coordinated schedules and appointments for plumbing technicians, improving service efficiency and optimizing daily operations.
- Processed invoices and payments, maintaining accurate financial records and supporting timely billing cycles.
- Developed filing systems for project documentation, enhancing organization and ensuring accessibility of critical information.
- Trained new administrative staff on office procedures and software tools, fostering a collaborative work environment.
- Implemented process improvements that streamlined administrative workflows, increasing overall productivity within the office.
- Provided information to callers in a professional manner.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Established administrative work procedures to track staff daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to the main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Sorted and distributed incoming mail to expedite client responses.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and fax.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Organized filing system and entered data accurately while handling clerical tasks.
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained inventory of office supplies and placed orders.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate Degree - Criminal Justice
- Dean's List [4 Semesters / 2 Years]
- [3.9] GPA
- Research Project: Penal Administration
- Research Project: Penal System
- Research Project: Judicial System / Court System