Sarah MacLean
Chattanooga,TN
Summary
Passionate and driven recent graduate with a Bachelor's degree in Political Science and Public Service, specializing in International Relations. Interested in contributing to the government sector in the field of international relations. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
5
5
years of professional experience
Work History
Program Support Assistant
Department of Veteran Affairs
Chattanooga, TN
01.2024 - Current
- Provide administrative functions, including, but not limited to, handling written correspondence, telephone inquiries, and training.
- Assists the management with administrative support program functions. Administers programs and serves as the primary source of information.
- Performs other clerical and administrative work in support of the office/organization. Provides advice and guidance to staff in the organization on administrative, clerical, and procedural requirements.
- Provide input for the preparation of inquiries requiring written correspondence, such as congressional inquiries
- Respond to and communicate with concerns in a considerate, tactful, and respectful manner
- Receive and handle concerns, ensuring quality service is rendered in a timely, competent, and caring manner
- Assist in explaining procedures, positioning patients for desired results, and providing appropriate cushioning and shielding for the patient
- Research problems and review issues and requests related to information regarding provisions in the medical center, eligibility, etc., clarify issues, and evaluate the need for additional information.
- Assist in generating orientation materials for staff, volunteers, and patients
Student Instructor
University of Tennessee Student Support Services
Chattanooga, TN
05.2021 - 05.2023
- Educating and equipping students with campus knowledge
- Assisting students getting acclimated to being at University of Tennessee at Chattanooga
- Advanced knowledge of campus and campus resources
- Cultivating personal relationships with incoming freshman and first year students
- Helped students explore concepts with engaging, learning-focused activities
- Created and developed lesson plans to meet students' academic needs
- Shifted between formal and informal methods to teaching to keep students engaged
Desk Assistant
University of Tennessee Housing and Residence Life
Chattanooga, TN
01.2020 - 05.2023
- Helping students with moving in and moving out for semesters
- Processing and disturbing packages for students living in West Campus
- Disturbing materials and resources to students
- Cultivating relationships with West Campus residents
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Greeted guests with friendliness and professionalism
Virtual Intern
School for International Training
Remote
06.2022 - 08.2022
- School for International Training's South Africa Internship in Diplomacy, Conflict Resolution, and International Relations
- Attending virtual sessions in multilateral diplomacy and strategic decision making, viewing and annotating scholarly articles, staying up to date on current events and news in South Africa, attending weekly lectures and discussions, and completing tasks
- Completing journal reports and progress reports
- Following the World Trade Organization's Ministerial Conference and taking notes of the new agreements
- Research and compare new policies and agreements to ones made at previous World Trade Organization's Ministerial Conference
- Presenting a final oral presentation on research I conducted to my program supervisors and at my university's research conference
Education
Bachelor's Degree - Political Science and Public Service, International Relations, Comparative Government, Communications
University of Tennessee at Chattanooga
Chattanooga, TN05.2023
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Writing skills
- Office experience
- Organizational skills
- Problem solving
- Multitasking
- Organization
Timeline
Program Support Assistant
Department of Veteran Affairs
01.2024 - Current
Virtual Intern
School for International Training
06.2022 - 08.2022
Student Instructor
University of Tennessee Student Support Services
05.2021 - 05.2023
Desk Assistant
University of Tennessee Housing and Residence Life
01.2020 - 05.2023
Bachelor's Degree - Political Science and Public Service, International Relations, Comparative Government, Communications
University of Tennessee at Chattanooga
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
ROBERT SHAWROBERT SHAW
Resident Care Specialist at California Department of Veteran AffairsResident Care Specialist at California Department of Veteran Affairs
Danyelle BliffinDanyelle Bliffin
OPS Receptionist at Florida Department of Veteran AffairsOPS Receptionist at Florida Department of Veteran Affairs
Tylor MurphyTylor Murphy
Restaurant Team Member at Newk's EateryRestaurant Team Member at Newk's Eatery