Facilitate timely resolution of legal matters by preparing and organizing essential documents.
Manage high-volume workload while maintaining strict attention to detail on every task such as drafting documents.
Provide valuable training and support to junior staff members, fostering a collaborative work culture that promotes professional growth for all team members.
Contribute in efforts to simplify and centralize the billing process and managing client accounts.
Case Manager
The Orchid Recovery Center
01.2015 - 01.2018
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Fostered open lines of communication with clients' families and support networks, involving them in the case management process as appropriate.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
SERVER
Duffy's Sports Grill
01.2010 - 01.2015
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
BARTENDER
Palm Beach Marriott Singer Island Beach
01.2009 - 01.2010
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Newborn Care Specialist, Nutrition Doula Focused at Stuart Kaplan and Rob KaplanNewborn Care Specialist, Nutrition Doula Focused at Stuart Kaplan and Rob Kaplan