Sarah Prock
Relocating To New York,,NY
Summary
Optometry Professional skilled in optimizing productivity, efficiency, and service quality. Highly dependable, ethical, and detail-oriented team player. Proven ability to streamline processes and improve productivity through effective leadership and communication. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager/Lead Optician
Spex454 Optometric
02.2020 - Current
- Implemented Eyefinity Encompass Practice Management and Eyefinity EHR, transitioning the practice from paper to electronic charts.
- Developed office procedures that improved patient service delivery and operational efficiency.
- Effectively and professionally addressed and resolved patient concerns.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor and account representative relationships
- Interviewed, hired, trained, and mentored administrative staff, fostering professional development and teamwork.
- Applied strong sales skills and product expertise to assist patients in high-end frame and lens selection.
- Oversaw daily office operations, ensuring efficient workflow and adherence to policies.
- Managed scheduling for patient appointments, optimizing staff availability and resource allocation.
Nanny
Jeannette Witten
01.2012 - Current
- Maintained open communication with parents regarding overnight care and activities
- Effectively coordinated schedules for transportation to/from school and extracurricular activities.
- Assisted with homework and provided tutoring in various subjects to enhance learning.
- Managed household tasks including meal preparation, laundry, and cleaning.
- Supervised daily activities, ensuring safety and well-being of children in care.
Director of Contact Lens Services/Administrative Assistant
GW Eye Associates
02.2025 - 07.2025
- Perform diverse office roles, including assistant manager, contact lens specialist, technician, optician, and patient care coordinator across two locations.
- Support patients throughout their visit, ensuring personalized and detail-oriented care, and efficient service from beginning to end.
- Manage administrative tasks, scheduling, and office operations to enhance workflow and maintain organization for three providers.
Education
Bachelor of Arts - Communication
San Diego State University
San Diego, CASkills
- Office Management
- Administrative Support
- Customer Service and Patient Experience
- Sales and Product Knowledge
- Verbal and Written Communication
- Eyefinity Encompass (EPM and EHR)
- Team Leadership and Training
- Time Management and Reliability
- Organization Skills
- Attention to Detail
Timeline
Director of Contact Lens Services/Administrative Assistant
GW Eye Associates
02.2025 - 07.2025
Office Manager/Lead Optician
Spex454 Optometric
02.2020 - Current
Nanny
Jeannette Witten
01.2012 - Current
Bachelor of Arts - Communication
San Diego State University