Sarah Rea McMillan
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, a team player, and willing to take on added responsibilities to meet team goals. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
22
22
years of professional experience
Work History
Retail Sales Associate
The Purpleologist
02.2024 - Current
- Maintain a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Streamline inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Develop strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
- Provide exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
- Handle cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
- Greet customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Support store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Help customers with product questions, selections, and purchases.
Customer Service Representative
Syntner Auto
10.2001 - 10.2023
- Supported the sales and services teams of a high end Audi car dealership.
- Responsible for vehicle inventory, key management, parking lot management, and ensuring customer expectations were met at all times
- Enhanced customer satisfaction by providing timely and efficient transportation services
- Selling the Audi brand at all times and staying up to date on new models to promote sales leads
- Reduced delivery times by planning optimal routes and adhering to strict schedules to meet deadlines
- Minimized delays by proactively communicating with dispatchers, customers, and other team members regarding any issues or changes in route plans.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Received positive feedback from customers for punctuality and professionalism during pick-ups and drop offs.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
High School Diploma -
Fain Street Secondary School
Belfast, Northern Ireland06.1966
Skills
- Brand Ambassador
- Product Knowledge
- Stock management
- Customer Service
- Sales expertise
- Retail store support
Accomplishments
- 2015 - became a motivational speaker on the importance of skincare, self care, and fitness
- 2013 - certification in makeup application
- 2003 - certification in skincare and massage course
- 2001 - certified in aerobics instruction
- 1998 - modeled for a top clothing brand
Timeline
Retail Sales Associate
The Purpleologist
02.2024 - Current
Customer Service Representative
Syntner Auto
10.2001 - 10.2023
High School Diploma -
Fain Street Secondary School
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