Sarahy Andino
Homestead,FL
Summary
Hardworking Front Desk with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Self-motivated Front Desk highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
PSI / Canvas Condominium
Miami, FL
02.2022 - Current
- Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
- Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
- Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
- Report any violations of the Rules and Regulations that are noticed at any time.
- Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
- Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
- Logging in packages and signing them out to tenants.
- Indexing all property invoices weekly.
Front Desk Agent
Floridian Management Group
Miami Beach, FL
12.2019 - 01.2024
- Answered phones, responded to inquiries , and took messages .
- Assisted with check-in and check-out procedures for guests .
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Assistant Manager
US BEST CORPORATION
Tegucigalpa , Honduras , L.A.
03.2009 - 03.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Resolved conflicts between team members in an effective manner.
- Completed inventory audits to identify losses and project demand.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Managed customer service inquiries and complaints in a timely manner.
Education
High School Diploma -
Instituto Tecnico Renovación
Tegucigalpa , Honduras11-1998
Skills
- Guest Relations
- Front Office Management
- Inventory Control
- Office Administration
- Customer Service
- Appointment Confirmation
- File Organization
- Scheduling
- Customer Assistance and Interaction
- Appointment Scheduling
- Business Administration
- Task Delegation
- Employee Scheduling
Timeline
Front Desk Receptionist
PSI / Canvas Condominium
02.2022 - Current
Front Desk Agent
Floridian Management Group
12.2019 - 01.2024
Assistant Manager
US BEST CORPORATION
03.2009 - 03.2019
High School Diploma -
Instituto Tecnico Renovación