Sarahy Reynoso
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager In Training
Hero DVO
05.2023 - Current
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Onboarded new employees with training and new hire documentation.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
Lead Dental Assistant
Hero DVO
08.2019 - 07.2023
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Provide direct training and development for Dental Assistants
- Assist in the management of the clinical schedule and back-office flow
- Provide a high level of chair-side assistance demonstrating a DA Level IV mastery of dental skills
- Ensure the practice has adequate supplies to meet patient demands both in the clinical setting and with lab inventory
- Provide behavior management using guidelines approved by American Academy of pediatric dentistry
- Maintain a clean, sterile, and patient-centric working environment.
- Maintain strict compliance with state, federal, and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA)
Dental Assistant
PDG South
07.2018 - 08.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Monitored patient comfort and safety during dental procedures.
- Educated parents on preventative measures such as proper brushing techniques, flossing habits, and nutritional choices that contribute positively to their child''s oral health.
- Applied fluoride varnish and sealants.
- Assisted in administering nitrous oxide.
Education
Dental Assisting
Platt College
Tulsa, OK05.2018
Skills
- Problem-Solving
- Team Leadership
- Customer Service
- Cross-Training Capabilities
- Multitasking Competence
- Time Management Capabilities
- Patient care excellence
- Strong work ethic
- Bilingual
Certification
- Licensed Dental Assistant
- X-rays
- Coronal Polishing
- Sealants
- Nitrous
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager In Training
Hero DVO
05.2023 - Current
Lead Dental Assistant
Hero DVO
08.2019 - 07.2023
Dental Assistant
PDG South
07.2018 - 08.2019
Dental Assisting
Platt College
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