Sarai Bryant
Land O' Lakes
Summary
Obtain a position where I can apply my knowledge and experience to all aspects of the business and continue to develop and grow with an organization that can utilize my high energy, interpersonal and motivational skills. I am a dedicated professional with extensive knowledge and proven ability to exceed expectations on key performance indicators in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Delta Airlines
04.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Customer Service Professional
Kforce Flexible
04.2020 - 04.2022
- Gathered facts from claimants and employers relating to potential issues.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
Social Media Moderator
Cognizant Technologies Solutions
02.2018 - 11.2019
- Devised creative solutions to troubleshoot issues that arose during live events or product launches, minimizing disruptions in communication flow.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
Education
Associate of Science - Diagnostic Medical Sonography
Concorde Career Institute
Tampa, FL09-2025
High School Diploma -
Gaither High School
Tampa, FL05-2016
Skills
- Multi-tasking in a fast paced environment
- Problem solving
- Attention to detail
- Organization and time management
Certification
- Basic Life Support Certification (BLS)
Timeline
Customer Experience Specialist
Delta Airlines
04.2023 - Current
Customer Service Professional
Kforce Flexible
04.2020 - 04.2022
Social Media Moderator
Cognizant Technologies Solutions
02.2018 - 11.2019
Associate of Science - Diagnostic Medical Sonography
Concorde Career Institute
High School Diploma -
Gaither High School
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